U.S. Bancorp Bank Account Or Service Complaint

Checking account Account opening, closing, or management

U.S. Bancorp Bank account or service department,

Checking account Account opening, closing, or management Colorado

Hello, US Bank has charged me 7 Overdraft fees that are due to a bank error. I had a pending transaction that dropped off and never cleared my account. During the time that the charge was pending and now, US Bank has charged me seven overdraft fees due to a pending charge that NEVER hit my account. This is a violation of my terms and conditions along with the funds availably act. US Bank can NOT charge me a fee for being " overdrawn '' if the charge never hit my account. After speaking with the rep, she told me I would need to call back later since all the managers were in a meeting ... She then told me if I wanted to, i could go to my branch, and they could look at my account. She basically just tried to get me off the phone and have me go to my branch ( which is closed .. hence why I am on the phone ) if I wanted something to be resolved. She insisted that no one could help me fix something that they did in error. I would like for the fees to be waived. I will be closing this account.

U.S. Bancorp customer in Colorado
Mar 29, 2017

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

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Contact U.S. Bancorp

(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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