Review and analysis of over 208 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 208 official complaints related to Other. Out of the 208 consumer complaints against U.S. Bancorp, 22% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
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U.S. Bancorp Credit card other March 28, 2017 - I booked a flight through - on -/-/2017 which was - leaving - to - on -/-/2017 returning on -/-/2017 arrived @ airport@-. for catching plane@-. went to ticket counter to get boarding pass & ask if i could take my - suitcase on with me, agent said yes get to - lotion was over the amount to travel so i went back to ticket counter to check the suitcase in agent stalled me & said she is processing to check luggage then she said i 'm sorry it 's to late to check in & if i check your luggage you will miss your flight i replied that I have enough time to catch my plane c... |
U.S. Bancorp Credit card other March 17, 2017 - Received attached letter from Elan. Letter states the credit is a " Provisional Credit '' that is permanent. The definition of provisional is " arranged or existing for the present, possibly to be changed later. '' So, is this a permanent credit or a credit that can possibly be changed later?????... |
U.S. Bancorp Credit card other March 6, 2017 - I applied for a secured credit card with US Bank simply to improve my credit and never activated the card. On - -, 2017 I received - pieces of correspondence from them whicm compelled me to contact them by phone immediately. Ultimately I had a conversation with a man who identified himself as -, a supervisor in the collections department. I asked him why I was being charged any fees when I had not activated my account. I explained to him that I spoke to a rep inside a US Bank and a rep at the CFPB who informed me that it was illegal for them to charge me any fees since I had n't ac... |
U.S. Bancorp Credit card other February 28, 2017 - Please refer to -, the original complaint I filed against Elan Financial Services on behalf of my client, - -. Elan Financial sent a letter on -/-/2016 and refunded my client 's $240.00 with a sincere apology. Shortly thereafter, in -/-/2016, my client received a collection letter on the ELan debt. - - called me and I told her to throw the letter away. On -/-/2016, I received a letter from - -, - - - -, - -, -, Minnesota -. The letter states their client is U.S. Bank National Association dba Elan Financial Services. The letter acknowledges t... |
U.S. Bancorp Credit card other February 15, 2017 - Some one use my credit card without my authorization on -/-/2017. The total amount was $13000.00. The - fraud department do n't want to show me any documents or proof of this transaction... |
U.S. Bancorp Credit card other February 5, 2017 - Elan Financial Services have failed to pay me the incentives they promised me for credit card use. In early -, Fidelity switched their credit card service provider from - to Elan Financial Services. Elan Financial Services issued me with a new account and card. Shortly after the account switch, on - -, -, I called Elan Financial Services specifically asking whether there was an incentives cap. I made this enquiry as the prior service provider to my Fidelity credit card account ( - ) did have such a cap, and over the years in using that card I have systematically switched ... |
U.S. Bancorp Credit card other February 2, 2017 - The company Fraudulent information in their response to the last complaint should be reviewed thoroughly. I never had a balance of more that -. The bank has stolen my deposit by charging annual fees, Fraudulent charges, and subsequent charges that was not agreed upon. The bank charges are correct. The bank provided different amounts of charges without any evidence. The charges accessed to the account includes fraudulent fees and retro charges for the fraudulent charges. The company credited the Fraudulent to the account, then charged the purchases back to the account. The company would li... |
U.S. Bancorp Credit card other January 30, 2017 - I used to have Fidelity amex card since -/-/- which was switched to a Visa card in -/-/-. I used to get a confirmation number when I paid my bill online prior to the switch. Now I am not provided with a confirmation number and the bank says that 's the way it is. This is only online payment that does not provide a confirmation number... |
U.S. Bancorp Credit card other January 29, 2017 - -/-/- to CFPB Reference case number - ( a number that does not appear in your online database ). On -/-/- I submitted the above-mentioned case to CFPB. On -/-/-, the Elan unit of US Bancorp, wrote me ( see attached ) to say that a fraud had been committed and the charge had been reversed. They also said that they submitted a request to the consumer reporting agencies to remove any delinquencies but it " ... may take the agencies several weeks ... ''. It is now been over 8 weeks, and my credit score is still about - points below last -/-/- before this mess started. ... |
U.S. Bancorp Credit card other January 21, 2017 - I have a credit balance on my credit card. I contacted USBANK both by email and by phone and requested that the bank to send me a check for that balance but they refuse to issue the check. They say they are " researching '' it! The money has been in my account for 10 days and I requested it on -/-/- by email and phoned the bank on -/-/-.... |
U.S. Bancorp Credit card other January 5, 2017 - Simple question : I got my free credit report at - and it showed a credit card with a - balance from 2013 at US Bank. I thought I closed it long ago if it 's the - I remember ( - card? ) and I 've kept no info on it now and contacted US Bank to close the card. They do n't have a record. I 'm concerned that old card being open for so long could be impacting my credit score. What can I do? thanks.... |
U.S. Bancorp Credit card other December 27, 2016 - -/Elan Services/Bank corp or whatever name they are using never once notified me that my credit card in -, - and - had charges from -, Florida on it to see if I made them or someone else was using the card.... |
U.S. Bancorp Credit card other December 23, 2016 - I recently contacted a credit card company through my bank to apply for credit to pay for a roof that my house needs. I want to know how much credit I will be extended before accepting the card they can not answer without issuing me a card. I do n't see you why credit card companies ca n't tell the customer how much credit they will extend them before signing them onto a new card???... |
U.S. Bancorp Credit card other December 16, 2016 - I have negative reporting on my credit bureau. The dollar amount owed and the total amount of payments are incorrectly factored into my credit score which is bringing down my credit score substantially. I use my CC by the recommendation of US BANK and its branch managers as a substitute for my Debit card. My CC type is a - - Rewards card. They insist I use the card because I gain cash for traditional purposes - then with live cash transfers from my checking account I make payments for the full balance every - weeks. I have not paid late in - years and like clockwork I pay of all or... |
U.S. Bancorp Credit card other December 8, 2016 - On -/-/16 I rented a car from the - Car Rental desk at the - Airport desk with for a vacation ultimately ending in - where I would be dropping the car off at - Airport 's - location. In -, the counter person ran through the rental information with me quickly only explaining the Liability Insurance I could purchase in addition to the rental, which I did. While driving from - to - I was traveling south on - when an - passed me and kicked up a pebble which hit the windshield, causing a small chip. I immediately drove the vehicle to the - - Location asking... |
U.S. Bancorp Credit card other December 1, 2016 - My Father had just recently passed away on - -, 2016. I contacted the credit card company on - -. My father 's balance owed was only around $11.00 and i wanted to pay off the balance immediately, close the account so no further transaction could take place. His balance was due on - -. I was told i could not pay off the balance and had to send a letter with his account info so they could verify his passing. I did the next day. I recieved a letter aobut a week later dated - - requesting more information, i called them on - -, they tell me no further information is... |
U.S. Bancorp Credit card other December 1, 2016 - I had a long-standing credit card account with Fidelity, which was converted to Elan Financial services -/-/2016. At this time, I did n't receive notice of the conversion and continued to have access to my Fidelity account online which reflected automatic payments were being made towards my account balance. I received a call on -/-/2016 from Elan stating that my account was two months past due and that I needed to make a payment, which I did to bring my account up to date. I was told that I needed to set up automatic payments at a new web address. I promptly tried to create an account on t... |
U.S. Bancorp Credit card other November 27, 2016 - I have a FIDELITY REWARDS SIGNATURE VISA through Fidelity - -. My credit card number was stolen and used to make - unauthorized purchases on online at - -. I noticed this on -/-/16 when I saw the charges " pending '' on my online account at Fidelity. I reported this by telephone to my credit card company on -/-/16. ( My credit card is through Elan Financial Services. Elan Financial Services is affiliated with Fidelity - -. The " rewards '' on the Visa card are reimbursed to my Fidelity account. My credit card was appropriately cancelled by Elan / Fidelity and... |
U.S. Bancorp Credit card other October 27, 2016 - I have - - Bank Credit Cards, serviced by Elan Financial at - - - -, - ND -. I am current with all my payments. Over the past several month they have done - or - " hard '' credit inquiries with the credit bureaus. When I talk to the credit card service center they tell me there is only - hard inquire done when you initially get your credit card. After that, they do soft inquiries which do not impact your score. This continual hard inquiries sometimes twice a month is driving down my credit score and making it difficult for me to do business. I sent them a lette... |
U.S. Bancorp Credit card other October 24, 2016 - Since -, 2013 I have been disputing the removal of US Bank 's credit card account that 's displaying on all - of my credit bureau reports--, and -. I first disputed this issue with US Bank directly before submitting my online disputes with the -, and - I spent approximately $40.00 in USPS Flat Rate Mailing Envelopes that I personally paid for which included documentation that the credit card account reflecting on my reports does not belong to me. I am showing up as a joint account holder, while at the same time I do not recall have any affiliation with US Bank except for ... |
U.S. Bancorp Credit card other October 11, 2016 - On - -, 2016 I logged in to - and submitted credit limit increase application. The application did not ask for a social security number and there was no notice whatsoever of a potential credit inquiry ( See attached screen shots ). I have multiple cards from other financial institutions and some require and inquiry ( either hard or soft ) while others do n't. A " soft '' pull does not impact credit score, a " hard '' pull does. Their inquiry was a hard pull. I was under the impression that this process would either need a soft inquiry or none as there was nothing specific in the appli... |
U.S. Bancorp Credit card other October 4, 2016 - I am writing to dispute unfair credit reporting practices carried out by your Middlesex Savings Bank College Rewards - card. I am a hard working college student, balancing school, a -, a - and a - at a -. I am putting myself through college while paying all my own living expenses. Last year, though I did n't need a credit card to survive, I made a thoughtful decision to open - so that at - years old, I could begin to establish credit. I went through Middlesex Savings Bank since this was the bank I knew and trusted since opening a checking account at - years old. Unfortu... |
U.S. Bancorp Credit card other September 23, 2016 - I had both a - - - " Fidelity Investment Rewards '' Visa and an - -. When Fidelity migrated the card servicing to Elan -/-/2016, both cards were issued as a Visa. I called Elan to request the cards be merged so I did n't have - identical cards. They assured me it 'd be no issue. Two weeks later they called and said they needed to know which account I wanted merged into which. I said I did n't care. They said it 'd be done in a couple days. Today I received an alert from my credit monitoring service that Elan did a hard credit inquiry on - or more credit bureaus. I was ... |
U.S. Bancorp Credit card other September 21, 2016 - Because I have earned more free air miles than I can ever use, -/-/2016, I accepted the offer of Fidelity Investment to take out a Fidelity credit card issued by Elan Financial Services. At the time I opened the Elan account, I completed an automatic transfer form so that any balances on my credit card account would be swept from one of the accounts I maintain at Fidelity that has approximately $50000.00 at all times. Last Saturday, -/-/-, I received via US mail a letter from Elan Financial Services dated -/-/-. In the letter, Elan told me that " your automatic payment service ... |
U.S. Bancorp Credit card other September 17, 2016 - Hi, I would like to file a complaint against - - -, - for stopping payment on - checks that they had issues for me back in - and - 2016. On -/-/16 I received a statement from my bank - - indicating that - checks returned due to stop payment by - - - credit card company. The - check was issued on - - 2016 in the amount of - and the - check was issued on - -, 2016 in the amount of $5.00 dollars. My bank statement also indicated that I was charged $20.00 for stop payment fee for a check. I called my bank and asked who stopped... |
U.S. Bancorp Credit card other September 9, 2016 - i have a credit card with Fidelity. I had a purchase that I disputed back in - 2016 to - - - - - -. Fidelity moved the credit cards to Fidelity Rewards VISA. Since the disupute started with - - I faxed all requested documentation to - - -. FIDELITY REWARD VISA stated they never received my dispute from - - -. So, I faxed all documentation to them in -/-/-. I called in -/-/- and they said they still had not received my fax. So, I faxed it to FIDELITY REWARDS VISA AGAIN!!! So, at this point i have faxed all requested documentation to this compa... |
U.S. Bancorp Credit card other July 27, 2016 - Fidelity Visa recently transitioned from having FIA Card Services service their Fidelity-issued cards to having - - - service their cards. The transition happened on - -. On - -, a payment was sent from my Bank of America account to FIA Card Services to pay off a balance and Fidelity can not find the money. FIA Card Services, which is affiliated with Bank of America, researched the payment and found it, but told me it will take five to seven business days to further research and to apply the payment to my outstanding balance. It is bad enough that a financial institution l... |
U.S. Bancorp Credit card other July 15, 2016 - I have a Fidelity Reward credit card. Recently they change the servicer from - - - to US Bank. But they did such a bad job in conversion. I did not receive the notice but receive my new card ( a Visa card, used to be - - ). Then I update my account number with the new number and send the -/-/- payment ( $2100.00 ) through my online checking account. After 2 weeks, this payment was not posted into my account. Then I called them and was told the conversion. They did not receive my payment since I used the new card number but sent to the old address. I did not know the conve... |
U.S. Bancorp Credit card other July 15, 2016 - I am a credit card customer of Elan Financial. I requested an online increase to my credit limit and the online process did not at any point provide a disclosure that a credit inquiry would be pulled. Had a disclosure asking for my authorization been provided, i would not have consented to a credit inquiry. I called customer service to dispute the inquiry as the proper disclosures were not provided, a customer service representative and his supervisor eventually realized that I was correct and at no point in the process had a disclosure been provided as it they admit it should have been. The r... |
U.S. Bancorp Credit card other June 6, 2016 - On - - I made a online payment to - for - the payment was never received. On - - a good faith letter was sent advising of the payment, amount of payment and account number. Another payment was made on - - which again was n't applied. After a 3 way call with -, USbank and myself it was determined the funds were sent to - which was the previous owner of the card. On - - another - way call with -, UsBank and myself in which payment amount, date and trace numbers were sent. I contacted - on - - and they had no record of any account or corresponden... |
U.S. Bancorp Credit card other May 13, 2016 - US BANK REFUSED to remove credit card account information from 'Authorized User 's ' credit report which can negatively affected on credit decisions and negatively affecting credit card utilization. Authorized User is NOT ACCOUNT OWNER and not liable for any of subject credit card debt according to US BANK. Account owner requested proof of any documents/electronic signed documents of authorized user 's with social security number but US BANK representative, - ( who refused to provide last name and employee/representative number ) refused to provide. ... |
U.S. Bancorp Credit card other April 30, 2016 - On - -, I notified - - that a $100.00 payment had been made to my mother 's closed credit card account. ( I made a mistake in my electronic bill paying system. ) Since she was deceased and I had closed the account upon her passing, they requested a copy of her death certificate and her will showing me as executor. That information was faxed on -/-/-. ( In subsequent conversations, they confirmed receipt of this information. ) To that fax I also attached a letter clearly and specifically requesting the refund and that the check be made out to me since the estate had been se... |
U.S. Bancorp Credit card other April 28, 2016 - Us bank is denying me my welcome bonus offer on a credit card. Us bank customer service is horrible they are not giving me information i need about my account and they are not posting my payments to my account, yet they are taking my money. I opened a credit card account with usbank back in -. After spending a few thousand dollars on the account they shut me down as a credit risk. All I did was utilize my credit line. Nothing changed on me credit report before I applied and after. They just dont want to give me the bonus. A separate issue is what happened today. My husband had called ... |
U.S. Bancorp Credit card other March 16, 2016 - When using a Bank - Texas - credit card, I have had several fraudulent or unauthorized charges on it and have repeatedly contacted - by phone, written correspondence and fax. I have told them specifically what charges are not mine. They have repeatedly asked for the same information already provided. The last phone contact was with them 2 weeks ago at - - - - option # - when speaking with the " manager '' who said it would get it straightened out. Nothing has happened. I have alerts on my account for when charges are made and credits back to it. I have only gotten alert... |
U.S. Bancorp Credit card other December 4, 2015 - I am unfortunately, a customer of US Bank and I hold Mortgage, Credit Card, Checkings/Savings, Home Equity Line of Credit accounts with them. US Bank Flex Perks travel rewards account # - charged me an annual membership fee in - 2015 for $49.00 and I never knew about it as no note was sent to me, which is very unusual and objectionable. After which, they just kept going by adding interest and late fees till - - 2015, when I logged in to my account and checked the transactions, it was already past 60 days late. They never bothered to send me a note in any form that they charged me... |
U.S. Bancorp Credit card other December 3, 2015 - Dear Sir, My self - -, using - Credit Card since 2007. I observed in last month that company has practice to charge interest on due amount without adjusting partial payment made on or before due date. On asking clarification on this they told that until unless full amount is not paid interest shall be charged without adjusting any partial payment. Kindly look into that matter and justify why the partial payment should not be adjusted in principal amount for calculating interest. ... |
U.S. Bancorp Credit card other November 24, 2015 - Members of - - - encountered fraudulent advertising and misrepresentation regarding our stay at an Apartment ( which was advertised as such ) which was unclean, lacked the proper facilities advertised, lacked proper ventilation and safety features for - ( all of us ). The owner ( who actually lived there ) refused to refund our money after we saw the accommodations, was indignant and never returned our phone calls or requests for a refund via certified letter. His personal cleaning, clothing, maintenance, and garbage was left inside the premises. Pictures included tell the story as... |
U.S. Bancorp Credit card other November 17, 2015 - I have a credit card issued by Independent Bank. I have never had a late payment with the bank. Some months ago they said that the card was under a fraud alert - I could not then access the account through the internet. And when I called the company to resolve the issue they would put me through a whole host of security questions before condescending even to tell me the current balance. They would not tell me what the fraud issue was and would not remove the fraud alert. I have called their customer service 3 times already and still I have no resolution - the fraud alert is not removed and I h... |
U.S. Bancorp Credit card other October 9, 2015 - U.S. Bank reports my credit card account as OPEN to credit reporting agencies, although it has been closed for the long time. I have contacted USB multiple times in the last 2 months and disputed the status -. Each time USB representatives confirm that the account is in the CLOSED status. As a matter of fact, I have a letter from USB, dated -/-/2015, confirming that the account is CLOSED. But USB continues to be reported as OPEN.That dramatically brings down my credit score. I have disputed this account with CFPB before and USB responded by asking me for my identifying information ( which... |
U.S. Bancorp Credit card other October 6, 2015 - - -, - I was entered into an illegal leasing situation by - - - 's - - - 's ) fraud. - - 's fraud led to the processing of - transactions for the amounts of $75.00 and $5400.00 that were charged to my U.S. Bank - - Credit Card. I notified U.S. Bank and - Cardmember Services of the fraudulent nature of these - transactions on - -, - and received written confirmation that - - - - Cardmember Services had been notified of the fraudulent nature of these - transactions no later than - -, -. - -, - I receive... |
U.S. Bancorp Credit card other August 21, 2015 - Key bank transferred my balance to Elan Financial and rate went from 9 % to 15.99 % ... I have not been using this card and working to pay off the balance ... .Never late ..maybe once a few days and most often pay overlimit ... Trying to pay off still owe $10000.00. not aware ofthe ability of them to just raise the rate but read hear maybe not correct? ... |
U.S. Bancorp Credit card other August 16, 2015 - - - -/-/2015Ten years ago I was -. I used a U.S. Bank credit card to to buy - on line. Before I realized it, I had spent $5000.00 and owed U.S. Bank $5000.00 more. What with interest rates and late fees the amount I owed skyrocketed.I got off the - but the debt remained. I was living on an inheritance. I found a job paying $ -/hr. USB wanted their money in the worst way. I could n't keep up with the monthly payments. I have less than bad credit anyway so I decided to stop paying USB ( my only credit card ). Then the letters and phone calls from USB started. I told them ... |
U.S. Bancorp Credit card other August 2, 2015 - A Bonus Award night benefit exclusively for card members was removed from the - - - card. When I contacted them, regarding the issue they said that the annual fee could not be refunded and offered me measly - points. ... |
U.S. Bancorp Credit card other July 17, 2015 - I had a credit card account with my credit union ( - - - - ) opened in - which they transferred to another lender as of -/-/- ( Elan Financial - Cardmember Services ) .Elan Financial Card services is misreporting the date account was opened, date account was closed, payment history and date of original delinquency. Based on original date of delinquency this should be out of the statute of limitations for reporting in my state at the end of -/-/-. I have disputed with all - bureaus and repeatedly disputed directly with Elan Financial - Cardmember Services. I provided... |
U.S. Bancorp Credit card other July 8, 2015 - US Bank placed an unauthorized inquiry on my credit report -. I never made this inquiry and I never applied for this card. Why and how is this on my credit file? ... |
U.S. Bancorp Credit card other June 9, 2015 - I received a letter from U.S. Bank stating my credit card account is delinquent. I called and inquired as to how that was possible when I have autopay '' activated. I was informed they notified me 6 months ago that the feature was being turned off and I would have to turn it back on. I never received this notice and I been presuming that my payments were being made as per my instructions. In the interim they have been charging me late charges and interest for each month. I have spoken to - representatives who essential told me tough luck. '' -, I immediately paid the entire balance onc... |
U.S. Bancorp Credit card other June 2, 2015 - USBank has eliminated and changed the benefits of their - co-branded credit card. When I submitted my credit card application, - of the benefits was a - night when redeeming points for - night. This benefit has been removed effective - 2015. ... |
U.S. Bancorp Credit card other May 29, 2015 - US Bank removed the following feature from the terms of service after I paid an annual fee, specifically for this and other features. Bonus Award Night - Redeem - for - or more consecutive Award Nights and the last night is free. Exclusively for cardmembers. ... |
U.S. Bancorp Credit card other May 27, 2015 - I have been a loyal US Bank/Club Carlson credit card holder since - '13. Initially I was attracted to this card due to the Bonus Award Night '' that was offered along with Gold membership at the hotels. My husband and I have stayed at your properties around the world and have aligned our spending and stays with your locations. I was dismayed to hear that the best perk of the card, the one that set it apart from the competition, was being cancelled and replaced with a substandard offer. I pay my annual fee this month and your decision to cancel this benefit has forced me to question my rela... |
U.S. Bancorp Credit card other May 27, 2015 - I opened my Club Carlson ( US Bank CC ) in - '14 since friends gave the service and travel perks such high regards. The most important benefit this CC offered was the Bonus Award Night '' after paying the annual fee and was of such great value to my family and I that we shifted our hotel stays to align with this company. We used this benefit multiple times with no complaints and felt we always received good customer service at all the locations. When I signed up for this card and paid the annual fee I was certain I would be receiving all of the benefits of the personal card for the entire ... |
U.S. Bancorp Credit card other May 21, 2015 - USBank has changed the benefits of their Club Carlson Visa. When I submitted my credit card application, - of the benefits was a free night when redeeming points for - night. This benefit has been removed effective - -, 2015. ... |
U.S. Bancorp Credit card other May 4, 2015 - I applied for the - visa credit card and got declinedfor a collection that is supposed to be removed and that 's not fair ... |
U.S. Bancorp Credit card other April 26, 2015 - I applied for the US Bank - - Visa card in - of 2015. This resulted in a hard credit inquiry on my credit history, as well as paying the $75.00 annual fee. After paying my annual fee I was supposed to have access to the bonus award night exclusively for card members '' benefit. On - - 2015, less than - months since I had initially applied for and received the credit card, I received an email stating that this benefit was being removed. ... |
U.S. Bancorp Credit card other April 10, 2015 - I was on a trip out of - - area by - miles and my card was blocked when I purchased gas. When I called I was told it was due to possible fraud. I was told I would need a new card which of course could n't be sent to me there-- -. So I had to figure out other ways to pay for items on my trip with difficulty. My new card was supposed to be at my home on return. It arrived 5 days after that instead. When I talked to them ( US Bank ) they told me I would need to tell them of travel plans including the dates of travel and the state. This is none of their business and I believe puts m... |
U.S. Bancorp Credit card other April 7, 2015 - I 'm filing a complaint because the $75.00 annual fee I paid for with my credit card includes a - night free bonus when using the card. After collecting the annual fee, US Bank has decided to remove the benefit that I had already paid for. ... |
U.S. Bancorp Credit card other March 20, 2015 - I used a - gift card to make a purchase at - on - -, 2014. I maximized the value of the card, so I discarded it. On - -, I returned the merchandise to the vendor and a credit was issued to the gift card in the amount of $39.00. I contacted - to find out how to get the credit and have been given the run around. -, I was told to submit the first - digits of the gift card number and the tracking number to the issuing bank. I got the numbers from the vendor and submitted tehinformation to US Bank National Association. I contacted - again and was told to fax a copy o... |