U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Massachusetts

Fidelity Visa recently transitioned from having FIA Card Services service their Fidelity-issued cards to having - - - service their cards. The transition happened on - -. On - -, a payment was sent from my Bank of America account to FIA Card Services to pay off a balance and Fidelity can not find the money. FIA Card Services, which is affiliated with Bank of America, researched the payment and found it, but told me it will take five to seven business days to further research and to apply the payment to my outstanding balance. It is bad enough that a financial institution lost a payment. And even worse when they themselves acknowledge the payment was successfully processed that it takes almost two weeks for it to be applied to my card balance. There 's more : on - -, which was AFTER the transition, I initiated two additional payments via Fidelity 's automated " Pay Card Balance '' option which is right on the Fidelity website. The payments were not processed until - - - well after the transition - but Fidelity sent those payments to the wrong credit card processor - their own no longer valid credit card processor. So Fidelity broke ties with FIA Card Services, notified their cardholders not to use the old cards, but continued, via an automated option, to send payments to the old processor. Those payments hit my account on - - and today, as of - -, Fidelity can not find those payments either. To add insult to injury, Fidelity has frozen my credit card. I tried to charge $23.00 for gas and my card was denied. These are egregious errors that shake my confidence in Fidelity as a financial institution.