U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Missouri

I booked a flight through - on -/-/2017 which was - leaving - to - on -/-/2017 returning on -/-/2017 arrived @ airport@-. for catching plane@-. went to ticket counter to get boarding pass & ask if i could take my - suitcase on with me, agent said yes get to - lotion was over the amount to travel so i went back to ticket counter to check the suitcase in agent stalled me & said she is processing to check luggage then she said i 'm sorry it 's to late to check in & if i check your luggage you will miss your flight i replied that I have enough time to catch my plane can I speak to a supervisor, she replied she is at the airplane boarding passenger she is busy she will be with me after she finish, - was the supervisor, she stated to me she will not be able to help me its nothing she can do about my plane leaving & i can call customer service to re-book another flight, & told her staff lets go we are officially closed, I sat in that airport calling customer service I spoke to -


explained what - said & stated there would be notes to confirm, - said to me it will not be valid if i want to catch a plane the best i can offer you is standby & you need to pay & - for the - passenger & $30.00 to check in your luggage i replied I had a round trip ticket paid, so i was force to pay amount on -/-/2017 I wanted to get home I contacted my credit card services elan credit card services ( Gateway Metro Credit Union ) to file a dispute on -/-/2017 I have been giving the run around for an entire month being shuffle from card member services representatives - to supervisor, ( - ) of Disputes I was told that they will figure out how to get monies return to me because they are not sure what it would fall under instead i was given the run around to send in rebuttal i did by fax still denied so I am reaching out to get a resolution to receive all my monies that have been paid to -, I also am complaining the actions that elan credit services taken on -/-/2017 had terminate the use of my credit card i feel this is so disrespectful as being a customer.