U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

New Jersey

Please refer to -, the original complaint I filed against Elan Financial Services on behalf of my client, - -. Elan Financial sent a letter on -/-/2016 and refunded my client 's $240.00 with a sincere apology. Shortly thereafter, in -/-/2016, my client received a collection letter on the ELan debt. - - called me and I told her to throw the letter away. On -/-/2016, I received a letter from - -, - - - -, - -, -, Minnesota -. The letter states their client is U.S. Bank National Association dba Elan Financial Services. The letter acknowledges the death of - - 's husband and claims an unpaid balance of $420.00. I have since received numerous telephonic messages from - - regarding this debt. Obviously, because - - contacted me, - - 's attorney, Elan Financial Services provided DCM with this information. Any correspondence between myself and Elan Financial had been to resolve the original error on Elan Financial 's part and the extensive documentation, except for my contact information, was intentionally ignored or discarded in pursuing my client. What is the recourse for this? My client has suffered continually at the hands of Elan Financial Services. Still emotionally fragile, - - has been forced to revisit her grief on the death of her beloved spouse, harassed for a debt she does not owe and continues to pay for my services in correcting the ineptness of and by Elan Financial Services and their representatives. This is outrageous.