U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Arizona

On - -, I notified - - that a $100.00 payment had been made to my mother 's closed credit card account. ( I made a mistake in my electronic bill paying system. ) Since she was deceased and I had closed the account upon her passing, they requested a copy of her death certificate and her will showing me as executor. That information was faxed on -/-/-. ( In subsequent conversations, they confirmed receipt of this information. ) To that fax I also attached a letter clearly and specifically requesting the refund and that the check be made out to me since the estate had been settled in 2013. Calls to Customer Service on -/-/- and -/-/- yield no results - agents were unable to give me a status and reluctant to allow me to speak to a supervise.


reissue another check correctly made out to me and not the estate. I did receive the incorrect check a day or so after this conversation. I destroyed it since payment had been stopped. As of today, -/-/-, I am still waiting for the correct check. Calls to the credit card issuer are transferred between departments, including closed departments. No one, including supervisors seem motivated or empowered to resolve a long standing credit balance request. Even considering the involvement of a closed account, it should not take over 3 months to process a refund request.