U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Michigan

Hi, I would like to file a complaint against - - -, - for stopping payment on - checks that they had issues for me back in - and - 2016. On -/-/16 I received a statement from my bank - - indicating that - checks returned due to stop payment by - - - credit card company. The - check was issued on - - 2016 in the amount of - and the - check was issued on - -, 2016 in the amount of $5.00 dollars. My bank statement also indicated that I was charged $20.00 for stop payment fee for a check. I called my bank and asked who stopped the payment on these - checks and I was informed that - - - issue the stop payment and that I needed to call them to inquire to the reason why they did that. I assumed that because I deposited the checks after 90 days that this may be the reason why.


account to US Bank but was not sure at this point who is responsible to re-issue the checks. I asked - - - if they can re-issue the checks and their response was that they will not be able to because they no longer have my record and that U.S. Bank - master card have my record and should be able to issue me my money. I called U.S. Bank - - card and explained all above and they indicated that they do not have my previous record and that they could not help me and that I should call - - -. Once more I called - - - and informed them of what U.S. Bank representative indicated that - - indicated that they can not re-issue the checks because my account have closed and they no longer have access to my account. My question is is that the checks was originally issued by - - -, and not US Bank but each is asking me to call the other and none want to explain how I can retrain - my money. Please advise to the best course of action given the situation. I am informed that - - - have nonpolcies in place for such circumstances and there 's nothing I can do and that the my money Will not be reimbursed because my account is closed. Is there something I can do to retrieve the money. Look forward to your advise. Thank you.