Citibank Credit Card Complaint

Citibank Credit card department,

Advertising and marketing Louisiana

Applied and was approved on - - for a Citi Simplicity Credit Card with 0 % interest for 21 months. This is what they advertised. Today is - - and still have not received the card. I have called 3 times the first time on - - to report I still did not have the card even though I received numerous emails welcoming me and stating that I needed to activate my card. I was told it was mailed on -/-/- (? -Holiday? do n't think so-1 hour on hold ) and I would need to wait another week. So I called back on Friday the -/-/- but hung up after - minutes on hold. So I called back again on -/-/- ( approx 45 min on hold ) to advise I still did not have the card and he told me he could block it but there would be a $6.00 charge to reissue it. I told him I was n't paying the charge because I never received the first card and not even sure they mailed it. He told me he would waive the fee since I am a valued customer and would transfer me to the reissue


the mail today ( it was mailed to the same address that I verified with them each time I have called ) for the card they supposedly blocked. It is amazing how that arrived but still no card. I am calling once again to get a tracking number ( if they even sent another card ). So far I have been on hold for 30 minutes. They just answered he asked me my first name and I provided it told him that I need to get a tracking number and he stated one moment m'am and now I am back on hold ... ... I said H-E-L-L-O and he said yes m'am I am checking on it. But I do n't see how since he only has my first name. Put me back on hold .... now it has been 35 minutes and someone is dialing on the phone. I have a feeling they are going to disconnect me. Still no answer, great I am back on the hold music! Meanwhile my 21 months @ 0 % interest is clicking away. This starts on the date you are approved. I think they need to honestly advertise that they have no plans on mailing the card immediately so really it is more like 18-19 months not 21 months no interest.