Citibank Credit Card Complaint

Citibank Credit card department,

Advertising and marketing Rhode Island

On my credit card 's benefits page, it says I should receive " Up to 2 % purchase APR reduction when you make a purchase, pay on time and stay under the credit limit - billing months in a row - 0.25 % per quarter, up to - max ). '' I 've had the card for several years now and I am not aware of when this feature was ever activated. I 've reached out to Citi Cards for information and was told my card was not currently eligible for any reduction, nor could they provide me with when the feature was activated.