Citibank Credit Card Complaint

Citibank Credit card department,

Advertising and marketing Ohio

I signed up for a Citi Gold Checking Account last week of - 2015. At that time, I spoke with a bank teller ( not done online ) that I qualify for the CitiGold Checking promotional offer of - AAdvantage Miles that I received in mail. If I cleared $1000.00 spend with the debit card and - consecutive months of bill pay from the checking account then I would receive the points. I asked her multiple times to ensure I qualify because my participation was contingent upon me earning those points. She confirmed. IF that is not promissory salesman ship I do n't know what it is ... But it gets worse. First few weeks of - I jumped through the millions of hoops ( felt like ) to get the checking account up and running, a terrible experience in it of itself. Once my account was functional I proceeded in achieving the $1000.00 spend and 1 month of bill pay. In - I called and asked a representative where I was in satisfying the requirements to be awarded the - AAdvantage -. The rep I spoke to confirmed that I still am eligible for the promotional offer and have


60 days. It is now - - and now resolution ... ... I submitted a inquiry to CITI on - - checking the status once more and received a generic response " they were looking into why they have n't posted yet ''. Last week, ( week of - - ) I secure messaged Citi to confirm my points were on the way. The woman I spoke to said I should hear back from the team NO LATER than - -. It is now - -. I do not have secure message screenshots of the conversations confirming the deposit of the points post-completion however the evidence should be kept on their recorded lines from those months. This was BY FAR THE WORST CUSTOMER E-PERIENCE I HAVE EVER HAD. I feel like I am getting the run around by every single person I talk to just kicking the can down the road so they can get as much monthly service fees ( $30.00 ) as they can in the process. Completely unjust and criminal in my mind.