Citibank Credit Card Complaint

Advertising and marketing

Citibank Credit card department,

Advertising and marketing Colorado

CitiCards sent me an offer in the mail for an - - credit card with a promise of - bonus miles if I signed up for the card. I applied for the card online as instructed and was approved and received the card. After meeting the minimum purchase requirements I still had n't received my bonus miles so I called and asked why. I was told that because I had had a similar card in the last 24 months that I was n't eligible for the miles. If this was the case then why did CitiBank send me the offer in the first place? When I applied online why did n't the system tell me that I was n't eligible? I would n't have taken the card without the bonus miles. This seems like a scam to me.

Citibank customer in Colorado
Dec 31, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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