Citibank Credit Card Complaint

Advertising and marketing

Citibank Credit card department,

Advertising and marketing Virginia

I applied for citibank card in conjunction with - - promotion, promising - bonus miles so long as I spent $3000.00 in the first 3 months. I received the card and spent over $3000.00 in the first 3 months but saw no such bonus miles. I called Citibank today and spoke with a representative, who indicated they would not be honoring the promotion because of activity with other credit card accounts. Their promotion did not convey any such restrictions / limitations in a manner that I understood, and so I believe their advertising was unfair and deceptive, specifically in such a way to induce me to apply and utilize their credit card product where I would not otherwise have done so. When I discussed this with the representative they refused to honor the original promotion. I requested that they put a note on the account letting them know that I would be contacting the CFPB.

Citibank customer in Virginia
Mar 11, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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