Resources for resolving common issues with BB&T Financial products and services
You can reduce the number of unwanted calls from BB&T Financial you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
BB&T Financial Consumer Loan taking out the loan or lease April 13, 2017 - My - credit report shows an unauthorized credit inquiry from BB & T Financial Services on -/-/2016. I did not authorize this inquiry. During this time, I visited - who assured me my credit file would only be viewed -. However, this was not the case. I understand that my credit file should n't be accessed without my authorization. I contacted -, but was unsuccessful obtaining a resolution. I have an extended fraud alert in place requesting I be contacted via phone for verification prior to accessing my credit file. This did not occur ; therefore, the removal of this inquiry is req... |
BB&T Financial Bank account or service making/receiving payments, sending money April 11, 2017 - Today I attempted to pay off a loan with BB & T on their website ( $8200.00 ). Though that amount was a payment option, it would not let me pay that amount. I received a message that for payments greater than $1000.00 I would have to call, which I did. After several frustrating minutes wading through a voice prompt system, I was finally prompted to enter my payment information. After entering the information, I was notified that I was being transferred to a human being. After remaining on hold for several minutes I was told that I could only pay $5000.00 over the phone, at which time I a... |
BB&T Financial Bank account or service using a debit or atm card April 10, 2017 - THIS IS A COMPLAINT AGAINST THE BB & T BANK, BECAUSE I DID NOT RECEIVE THE CORRECT HELP WHEN I MAKE THE REQUEST VIA TELEPHONE CONTACT WHEN I MAKE THE CLAIM THAT IN MY BANK ACCOUNT I HAVE GIVEN MONEY SINCE -/-/- DO UNTIL TODAY, E-PLAIN THAT I WAS TRAVEL AND THAT WHEN I RETURN, MY SURPRISE IS THERE WAS NO DOLLAR IN MY ACCOUNT. YOUR ANSWER IS GO TO THE BANK AND MAKE YOUR CLAIM -, THAT WAY SO - AND EVIL TASTE, DESCRIMINATIVE. THIS BANK HAS POLICIES THAT ARE NOT GOOD FOR ITS CUSTOMERS, AS THAT WILL SAY THAT IT CAN NOT TAKE MY CLAIM BY TELEPHONE BECAUSE IT HAS TO BE IN PERSON, THAT PASSES... |
BB&T Financial Mortgage application, originator, mortgage broker April 8, 2017 - I recently closed on the purchase of a home. The Closing Disclosure was generated multiple times in the 24 hours leading up to the close date. There were glaring errors on the CD. The banker admitted that the CD numbers were incorrect. I understand that certain numbers will change slightly, but in this case there were blatant errors to which the banker admitted. He insisted that I sign the CD 3 days in advance of the closing even though he admitted that the numbers were incorrect, telling me that if I did not sign the document we would not be able to close on time. An example : the " Down Paym... |
BB&T Financial Bank account or service problems caused by my funds being low April 8, 2017 - BB & T bank rearranged my transactions to maximize the amount in overdraft fees I would accrue ... Taking transactions that occured literally DAYS BEFORE the transaction that actually caused my overdraft ... I agree to one overdraft plus the amount that actually overdrafted my account ... .NOT the five overdrafts they are lying about and saying I owe them ... .This is predatory behavior and needs to stop... |
BB&T Financial Bank account or service account opening, closing, or management April 5, 2017 - I had an account with BB & T. when I open the account I specifically told them I did not want no over draft protection. when I could n't get no where with them between them charging me for calling them to check the status of my claim, I close the account but they never did. instead they kept charging. I just call them and they told me that charge me over $600.00 fro an account that was supposed to be canceled.... |
BB&T Financial Bank account or service deposits and withdrawals April 4, 2017 - Upon review of my savings account, I do see that the $190.00 that was found to have been deposited in someone else 's account was correctly deposited into my savings account on -/-/2017 as BBT indicated in their response to a recent complaint ; however, they failed to reimburse me for a late fee in the amount of $9.00 that was assessed on the loan account on -/-/2017. I paid that fee from savings on -/-/2017 so that additional fees would not be assessed on the loan while BBT researched the missing deposit. That late fee would not have been assessed had the deposit been credited to my... |
BB&T Financial Mortgage application, originator, mortgage broker April 3, 2017 - Mortgage Loan canceled due to error on BBT Mortgage end. They then lied saying they requested documentation thru the online portal when they never did. I originally opened a complaint with the CFPB in regards to my loan experience with BBT. I am unable to add information to this but the information that they provided was false. They did not send a letter or upload a letter to my online portal requesting updated income documents. I have emails documents provided to me from my loan officer - that showed the rate lock being extended to -/-/-. I agreed to continue to pay the rate lock unti... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 2, 2017 - On -/-/- a $16000.00 principle mortgage payment was made bringing our equity over 20 % ( $99000.00 balance / $120000.00 Sale Price ). We requested that PMI Fees be removed at that time and was assured by a BB & T representative we would no longer be charged PMI Fees. We have not received a statement since that time and have had difficulty viewing information on the website despite repeated request for assistance logging into our account. When we are able to log in, Statements displaying how payments are applied are not available. On -/-/- we spoke to a BB & T representative who... |
BB&T Financial Bank account or service account opening, closing, or management March 31, 2017 - I use BB & T for a supplemental checking account. The auto deposits from multiple companies I wrote insurance products for caused me keep the account open. I have about - transactions on the account per month. An annual review and reconciliation of the account works for me. When I infrequently looked at my statements I would note - charges for $7.00 per month. These charges are for interfacing with - software. However I do not need or use - to keep up with the minimal accounting requirements of this account. Everytime I noted the charges I would go to a branch to complain and the... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 29, 2017 - BB & T has a policy where, if the full amount of a mortgage payment is not received, they place the payment they did receive in a suspense account rather than crediting the partial payment to the mortgage loan. They leave the payment in suspense until subsequent payment is received ; they then deduct the shortfall amount from the current month 's payment and add it to the prior month 's payment and apply it to the loan and then move the current month 's payment into suspense. In our case, our payment increased due to an escrow increase ; we did n't realize that when we paid the escrow shortfal... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 29, 2017 - After being accepted for a loan modification I was instructed to make payments directly to BB & T Lost Midigation Dept NOT my regular Mortgage Dept. Asking the loan dept why my payments were not showing up on my statements I was told they knew about the modifacation and not to worry. So far disputes with the bank and breaus has had no effect. -, FL - Home phone - S.S. # - BB & T Mortgage : # -... |
BB&T Financial Mortgage settlement process and costs March 26, 2017 - 1. On the advice of a branch executive at the - branch, we decided to refinance our existing second mortgage to reduce the interest rate from 7.8 %. 2. We started the process with -, the market leader at the same branch, in -/-/- requesting to borrow $ -. Part of this was to pay-off the 7.8 % second mortgage, and the remainder we would use to do some work in our backyard. 3. - told us that that we would not be responsible for any finance charges, points, closing cost and appraisal fees. 4. Later we were then told that underwriting requested documents from -. because of a... |
BB&T Financial Bank account or service account opening, closing, or management March 23, 2017 - I believe that Executives and Branch representatives at Branch Bank and Trust - - - misled me into opening business accounts with account service fee structure.that they then immediately changed in order to charge more fees. Account executives knew the changes were occurring at the end of 2016 but did not properly notify account holders. Statement " notices '' were inadequate considering most customers do not access statements in online banking web sites and instead look at screen transactions. Proper disclosures were NOT made for online customers and I believe the bank is guilty of v... |
BB&T Financial Bank account or service account opening, closing, or management March 23, 2017 - On -/-/2017 account # - was closed by BB & T. This was done without my knowledge or consent. I received a letter from BB & T on -/-/2017 explaining that they were going to close account # -. The letter dated -/-/- did not arrive at my door until -/-/2017 explaining that I had seven days to bring the account current. It did not mention account # - that was in good standing with $0.00 balance after a - from BB & T illegally and without court order removed $400.00 from this account. I believe that the closure of this account was meant as harassment by -.... |
BB&T Financial Bank account or service deposits and withdrawals March 21, 2017 - I want to report two banks to the federal government. One, is -. Routing number : - Account number : -. This bank sent me a check in the amount of $2900.00 ( Found out it was a scam, fraudulent check ). BB & T, has the impression of the check that hit my bank. Two, is - bank I attempted to pay this bank off, $25000.00. They tacked on fees and interest which they were blackmailing and extorting more money out of me. Thank you, -... |
BB&T Financial Bank account or service account opening, closing, or management March 21, 2017 - I am writing to complain about a recent expierence with my bank Branch Banking and Trust Company. I have had an account with them since -/-/-. On Tuesday -/-/- I went to my local branch at -, SC, - phone -. I talked to a Branch Team Member -. I requested that my current checking account be closed and I opened a new one. I gave her a list of items I wanted paid and left just enough money in the account so those Items would clear. Also a month earlier I opted out of over draft and ach/ech protection and instructed her not to pay any other items presented, pretty clear cut i... |
BB&T Financial Bank account or service account opening, closing, or management March 20, 2017 - On -/-/2017 I went to the BB & T Bank to close my checking account. I advise the teller this is what I wanted to do and withdrew the $350.00, I thought remaining in the account. He advised me the account was now closed. I thereafter received notices of NSF as BB & T paid a bill on this closed account. I had made steps to have this billed paid at my new customer friendly bank, that values small business relationships with seniors, - and veterans. I then went to the BB & T bank in -, PA on -/-/2017 and was informed the account was $220.00 over drawn. They gave me back $76.... |
BB&T Financial Mortgage credit decision / underwriting March 19, 2017 - I applied with my fiance - for a home equity line of credit with BB & T Bank on two separate occasions. We were verbally turned down twice ; stating since - was not on the house mortgage loan, she did not qualify as a co-borrower. We never received any official turn down letters and it has been well over 30 days. On one occasion we were told we could not afford the payments for the amount requested, we then lowered the amount of the loan only then to be told that - did not qualify as a co-borrower. We were told because - is not on the mortgage, that she could leave and I would n't ... |
BB&T Financial Bank account or service using a debit or atm card March 19, 2017 - My credit report is being negatively affected by BB & T as a result of extremely poor account management and customer service following a disputed transaction. This experience has also been met with poor treatment ( in person ) by a BB & T Vice President who treated me in a rude and very unfair manner at first introduction. Without receiving any notification or account statements over a long period of time between the date of discrepancy through present I was finally contacted by a collections team at BBT about a past due amount slightly over $30.00. Upon that first contact the collections t... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 18, 2017 - Recently received calls from BB & T telling us that there are modification options available to us. We have submitted a complete modification package for review two times but have not received a confirmation of recept. According to the Bank 's lawyer nothing has been received. So we asked her for her fax number to send her a copy to see along with our prior fax confirmation records. The fax that she gave us would not accept our fax, we tried numerous times ( sent bank 's lawyer record of failed fax transmission ), so we sent her the documents via -. She claimed she could mot see the Applica... |
BB&T Financial Bank account or service problems caused by my funds being low March 15, 2017 - I deposit a $6.00 check to my BB & T checking account and the bank mistake it for a $6000.00 check and credit me $100.00 to my account. not knowing i use the $100.00 and now I been hit with overdraft fee.... |
BB&T Financial Bank account or service account opening, closing, or management March 15, 2017 - In - 2016 I started to receive a service fee of $7.00 for a Quicken ( software ) service that I do not use on my BBT Personal Checking Account. I have used - on my computer for about - yrs and have never been charged a fee from any bank. I email BB & T and told them I do not use and do not want this service and to cancel it and credit my account. At that time they did give me a credit. This continued to go on throughout the year. Towards the end of the year, - did n't even connect anymore to BB & T and I had to Manually download transactions and yet I still was getting charged a ... |
BB&T Financial Mortgage application, originator, mortgage broker March 12, 2017 - My mortgage Application was canceled. I started this process in -/-/- and licked my interest rate in at 2.875. The canceled my application because they said they requested updated documents in -/-/- that had to be uploaded by -/-/-. I never received any emails or mail requesting documents. I uploaded them on -/-/- because I had retained an attorney for a title issue and thought something was going to get done but this was not a request by BBT. I have requested proof because there is no way I would let that rate slip by since the new 15 year with BBT is 3.5 %. I had agreed t... |
BB&T Financial Bank account or service problems caused by my funds being low March 3, 2017 - I made a payment 3 payments on -/-/2017 and my account was not negative that day. On -/-/2017 I made a payment that made my account negative. According to BBT system the three payments posted on -/-/- and that left a balance of -. The next payment posted on -/-/- for -. BBT charged overdraft fees on -/-/- before the account went negative and before the payment that did send the account negative posted.... |
BB&T Financial Consumer Loan managing the loan or lease February 28, 2017 - I have a vehicle loan thru -. Being laid off from job, I was told that they do not refinance and i would have to find a finance company that will refinance. but due to the high interest, i owe $13000.00 over the blue book value of the car and still not employed no one will finance the car. - were nice to give me a deferment in - till -. However, since -, I have called, left several messages and talk to representatives to be told I would be called back regarding the surrendering my vehicle process. I dont know what to do, can you help?... |
BB&T Financial Bank account or service problems caused by my funds being low February 26, 2017 - BB & T employees -, Assistant Vice President, and -, Retail & Small Business Leader, have independently and together colluded to ; obstruct the instructions given to me by BB & T Branch Banker, - ; and, prevent the refund of bank fees to my account.... |
BB&T Financial Consumer Loan managing the loan or lease February 24, 2017 - I called the finance company after my vehicle was repossessed. They did not care that the tow company damaged my car. I explained that the agent hit the fence with the vehicle and that there was damage to the vehicle on the passenger side and they drug a hugs log under my car. The manager - as he called himself talked over me, cut me off when I was talking. Granted I was upset because the issue was that the company they hired damaged my vehicle and the finance company did not care. But when I picked up my vehicle it was covered in dirt ( my car was clean before they took it ) so I could not... |
BB&T Financial Mortgage credit decision / underwriting February 22, 2017 - THE ECONOMIC TURN DOWN DROPPED OUR PROPERTYS VALUE BY OVER - %. WE ARE UPSIDE DOWN. OUR LOAN WAS BOOK AT - % AS A - DUE TO OUR FINANCIAL STRENGTH. WE HAVE NEVER PAID ANYONE LATE, NEVER. BB & T HAS BEEN CONTACTED SEVERAL TIMES ASKING FOR A LOAN MODIFICATION. WE DO NOT QUALIFY AS WE PAY ON TIME. BB & T WAS ASKED WHAT PROGRAM THEY HAD TO HELP PEOPLE IN OUR POSITION - YEARS AGO. WE WERE TOLD SOMETHING WAS IN THE WORKS BUT NO PROGRAM HAS BEEN ANNOUNCED. A SECOND MORTGAGE COMPLICATES THE ISSUE AS - WILL ONLY SUBORDINATE IF THE NUMBERS WORK AND OURS DO NOT.... |
BB&T Financial Consumer Loan taking out the loan or lease February 22, 2017 - Hello- I took a loan about 5 years with Regional Acceptance corp , loan was paid in full sometime in - or - in 2016, sometime in - I contact Regional to get an update on the mail of the title and I was told that the tile was mailed to my address that I needed to wait a few days, a few days went by and I told them that I was still waiting on the title and their recommendations was to go to the - office to request a duplicate, I been to - different locations trying to obtain this document and up until now I been unsuccessful to do that, at - they are telling me that they need a... |
BB&T Financial Mortgage settlement process and costs February 21, 2017 - Same company, same issue - holding funds and making up rules as they go along. - BBT The is the second complaint we have had to file in regards to BBT not releasing funds for repairs. First issue, we were told we HAD to use a contractor. Not true. They granted an exemption after the first complaint was file and forwarded the first set of funds so we could start repairing our home from the flood ( hurricane - ). We were told to contact BBT to set up an inspection by one of their inspectors. We did so approximately two weeks ago and the BBT inspector stated and reported to BBT that were are 9... |
BB&T Financial Bank account or service account opening, closing, or management February 21, 2017 - We have - Business accounts with BB & T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called -. It was a -. My first call after the police was to BB & T. The fraud people were understanding as I was very shakey and upset. I authorized the closing of - of the - accounts but did NOT authorize the closing of the operating account as I had to get to - ASAP to say good bye to my Father who is in -. I already had planr, car and hotel reservations made and would need the debit card when I arrived in -. The - happen... |
BB&T Financial Bank account or service account opening, closing, or management February 17, 2017 - I - - - had an account with BB & T BANK Routing # - & Account # -, in - NC -. BB & T 's Bank Manager told me that his Representative will CLOSE my wife & my Account as of - -. -, she did ( letter enclosed ). I ( - - went to BB & T to make sure this was recorded in their files, it was not.I spoke to a - - - at BB & T she stated that, quote '' that manager was n't suppose to CLOSE this Account & he was n't suppose to wave any fees, you 're have to pay all fees & your Balances '' unquote.Well, here 's our " Account Closeout Receipt enclosed! '' Our nam... |
BB&T Financial Bank account or service deposits and withdrawals February 16, 2017 - Beginning in -/-/- I opened a checking account and in -/-/- an unauthorized signer was allowed to access my financials. This bank sold out in -/-/- and this was allowed to continue.No signature cards were issued during this time and I have been denied these cards. I approached the bank and bank representatives multiple times to have the individual removed from my account, and even obtained letters from the bank stating the individual had been removed however the account was still being compromised. The individual removed over $100000.00 that can be shown thru unauthorized debi... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 16, 2017 - I had a mortgage and a Home equity loan thru - and it was bought out by BB & T and has been nothing but problems and I received several late fees on an extra account that I did n't know I had. My payments have changed and the terms of my loan have changed and they stated there is nothing they can do about it. I did not sign anything to acknowledge any of these changes just that my prior company has been bought out and nothing will be changed but where I send my payments. Unfortunately this could n't be further from the truth. My mortgage payment changed nearly $300.00 more and my home equ... |
BB&T Financial Consumer Loan taking out the loan or lease February 14, 2017 - - 2011, I purchased a vehicle from -, - NC The loan was approx. amount of - the length of the loan was for 72 months. I was approaching my paying off date, so I inquired about other charges to close the loan. They said I owe $9600.00 to satisfy my loan. The figures do n't agree, and reflect a huge error. apply basic math 72 pymts @ $520.00 per mo. - - -Time range of loan - - to - - now they are saying the payoff amount is $9600.00 approx. loan approx. $38000.00 auto approx. $23000.00, monthly pymts per mo. $520.00. Something is n't right. I 'm paying appro... |
BB&T Financial Bank account or service deposits and withdrawals February 14, 2017 - - unauthorized transactions in my BBT account - Checking $1500.00 to a - - Savings $7000.00 to a -... |
BB&T Financial Bank account or service problems caused by my funds being low February 11, 2017 - my original bank was bought out by -, no problems, Then BB & T bought out -, Then the problems started, my original contract on my Line of credit overdraft protection, both other banks honered my original contract, If i over drew I would pay no fees, id pay back $50.00 plus a few dollars interest, BB & T is chargeing me $3600.00 dollars everytime, sometimes $ -.I was never told this or was given any paperwork stateing such fees would be charged or incurred. I am a - on fixed income, They have made my credit line max out from these fees, so now they are running up take started ... |
BB&T Financial Consumer Loan managing the loan or lease February 11, 2017 - In - -, I opened at auto loan with Regional Acceptance through - - - in - -, Maryland. I received at loan in the amount of $25000.00 with an interest rate of 29.9 % ( payments of - monthly for 66 months ). After making on-time payments for over a year. I lost my - position in which I notified Regional Acceptance and asked for a loan modification ( due to my current income and past on-time payment history ). At that time I was told that they do not do refinancing. In turn, I attempted to refinance the loan with my credit union and was told that the vehicle has too m... |
BB&T Financial Debt collection cont'd attempts collect debt not owed debt is not mine February 7, 2017 - After review of my report I have made several efforts to have this account removed through the credit reporting agency. I took steps to freeze all my credit reports and file a police report to protect my name. The company has decided not to communicate with me over any of my requests that have been submitted. These accounts I have no Knowledge of the account that the reporting company has on my credit reporting account. I have repeatedly attempted to remove the account an the company and the credit reporting agency has not contacted me. According to Fair Credit Reporting Act, Section 609 ( a ... |
BB&T Financial Bank account or service account opening, closing, or management February 6, 2017 - I opened a checking account at BB & T in - SC in -. The terms of the account were no maintenance fees and I would receive paper bank statements. Within a short time ( about 4 months ) the bank changed the terms so that to avoid a maintenance fee I could not receive paper statements. So I continued with electronic statements only. In - - and - - the bank withdrew from my account a maintenance fee of $12.00 per month. I called customer service and reported that I had an account that was not subject to a maintenance fee. The csr told me that the account I had was no longer ava... |
BB&T Financial Mortgage loan modification,collection,foreclosure February 3, 2017 - First mortgage with - is current. BB+T is forcloseing on a HELOC, and I have prodigy reality representing me at this time. Bb+ t has a value of $310000.00, after over - showings, no one is coming to the minimum threshold sale price of $300000.00. I would respectfully request bb+ t, to order an independent appraisal, and based on the results, potentially lower net amount amount bb+ t will accept, or modify my our HELOC. It was never our intention to loose our home. We love living here. - Is our mitigation specialist. Cell -. -, Florida -... |
BB&T Financial Consumer Loan shopping for a loan or lease February 3, 2017 - I I received several phone calls which were hangs up on there end then I was able to speak to someone whom I told her that I had mailed my payment and he said that that was fine the next day I received a phone call from a woman from regional acceptance Who said if I did not cancel the check that I put in the mail and pay over the phone that she would submit my car for repossession she told me that collection calls would not stop after I asked her to please stop calling that I had already spoke to someone she said if she would stop - that my car would be repossessed and there would be nothin... |
BB&T Financial Consumer Loan managing the loan or lease February 2, 2017 - My account with Sheffield Financial Corp was opened -/-/2008 and paid off, they keep reporting the account on my - Credit report even after I keep asking them to remove it because its over 7 years old.... |
BB&T Financial Bank account or service making/receiving payments, sending money February 2, 2017 - This is aimed towards the BB & T Branch at - - - - Phone number -. On -/-/2017 there were several fraudulent checks deposited into my bank account ( that did n't even have my correct signature on them ) in the amounts of $8800.00, $360.00, $200.00, and $250.00 I immediately went to my bank the next day they were opened ( Monday ) and attempted to file a claim. I was told that i could n't file a claim until the checks posted in my account ... .I said okay and immediately after i left the bank i went to file a police report so they could get the video footage at the ATM ... |
BB&T Financial Bank account or service account opening, closing, or management January 31, 2017 - 1-My mother - -/-/-. She had an IRA at BB & T. I inherited 1/3 of this IRA. BB & T told me my options were to establish an inherited IRA at BB & T or cash out the account. I would have preferred an immediate transfer of the money to - without creating the account at BB & T but they did not give me that option. As an aside, that was exactly the process that was used by another bank at which my mother had an IRA and it was a very smooth process. Feeling like I had no choice, I let BB & T establish the IRA-BDA. After the account was established, I moved the IRA-BDA to -. BB & T char... |
BB&T Financial Bank account or service account opening, closing, or management January 31, 2017 - My daughter was allowed to open a checking account as a personal account at the age of -, without a parent or guardian being required a co-account holder. I was with my daughter when the account was opened and i specifically asked if this was permissible and was told by representative that it was. Her account fell negative multiple times and over a period of less than a year had been charged many many Insufficient funds charges / fees. Where as a parent i felt i was not given the notifications i should have been receiving to coach or even intervene on her behalf but was not allowed because ... |
BB&T Financial Credit card arbitration January 30, 2017 - - - - - BB & T Arbitration Administrator Legal Department - , - - RE : Notice of intent to enter into dispute by mediation administered by the - under its Commercial Mediation Procedures before resorting to arbitration, litigation, or some other dispute resolution procedure. Upon information and belief BB & T has determined to close my - cash back visa card account # -. I demand the full amount ( $2000.00 ) rewards balance due to vest on the one year anniversary of the card opening. These cash back rewards funds were earned and rightfully owed to me. It is c... |
BB&T Financial Bank account or service account opening, closing, or management January 26, 2017 - I was contacted by BB & T 's -- branch. In particular, I was contact by - -, the Mortgage Loan Office for BB & T at the - branch. A number of years back I had financed a property with BB & T so, obviously, I was in their database for telemarketing. After a discussion with -, I agreed to begin the process of refinancing both my primary residence and a rental unit. After providing all the documentation, I was assured by - - that I would have no trouble getting approved. I have over a - in liguid assets, I earn - per year plus bonus. I have an - - score, and ... |
BB&T Financial Bank account or service problems caused by my funds being low January 26, 2017 - A vendor erroneously accessed my bank business account, which caused my account to overdraft. Bank charged me with an initial overdraft fee of $36.00 and subsequently charged an $8.00 overdraft fee every day, which continues to this date. Called bank and was advised that once funds were returned they would address issue. Went in person to bank and was told I would still be liable for overdraft fees - How could this be so I did n't cause it to overdraft My - questions are how could I be liable for any over draft fee if someone overdrafts my account, admits they should n't have and rerurn... |
BB&T Financial Consumer Loan managing the loan or lease January 25, 2017 - Account Number : - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
BB&T Financial Mortgage loan modification,collection,foreclosure January 19, 2017 - I can not begin to tell how frustrated I am. For the last 3 years I have been affected by health issues related to multiple back conditions. These conditions impacted my ability to continue to earn a living.. My family and my performance suffered. - I was diagnosed with - .I tried to avoid - to no success. I began to default in my mortgage when the condition preventing me from - etc.. -/-/- I had no other choice then to have the -. I was out of work I spend four months recovering. I return to work -/-/-. Shortly after I was laid off.. I immediately continue to panic a... |
BB&T Financial Bank account or service deposits and withdrawals January 19, 2017 - I deposited a check for $800.00 on -/-/2017, I did not know until -/-/2017 that a charge-back was going to happen with that check on -/-/2017. Since I had used some of the $800.00 against ( what I did not know was a negative balance ) On -/-/2017 I deposited $800.00 in cash from my personal funds to cover everything that was pending, but an administrative hold was put on THAT $800.00. Overdraft fees were charged while transactions were pending instead of when they posted. That caused a domino effect for several other legitimate transactions to be returned unpaid and more OD... |
BB&T Financial Bank account or service problems caused by my funds being low January 19, 2017 - I'am filing a complaint because of what I feel is predatory and misleading fees charged to my small business account with BB & T . A little more than 1 year ago, my local bank Susquehanna located NJ was taken over by BB & T. Since then I have been getting attacked with fees and charges on my account which Susquehanna never charged. I recently closed my account due to a - charge which turned into $66.00 in just one week. Here is what they do and how it works. BB & T charges your account $2.00 if you do not take your money out of a BB & T account. In some cases this may exceed a 50 % ch... |
BB&T Financial Bank account or service problems caused by my funds being low January 18, 2017 - My checking and savings account both had maintenance fees charged this past month. I HAVE NEVER BEEN charged this before and never provided an explanation on why I was charged this on my accounts.... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 14, 2017 - 3 months ago we refinanced our mortgage with another bank, BB & T has not returned our escrow balance of $2200.00. We never had been a single day late for payment while we hade mortgage with them. So this is their way to make sure we never come back! Past 3 months we called so many times, even went to branch manager for help us but all we had is empty promises : " 2-3 days '', " 24 hours '', ... etc everything but refund check!... |
BB&T Financial Debt collection communication tactics frequent or repeated calls January 13, 2017 - I have received phone calls from Regional Acceptance four to five times a day! Sometimes even more than that. Over the past few days they have called at least twenty times and from several different numbers. This includes calling and hanging up right after. They even called me 4 times within an hour! I ca n't answer the phone most of the time because I 'm at work. They will call all the time. I 'm behind on my bill but they did n't honor an agreement made. I made a payment recently online and saw that they are still charging me for -/-/2016. I have paperwork stating that it is pushed to the ... |
BB&T Financial Bank account or service deposits and withdrawals January 11, 2017 - After a death in the family we found IRA 's that were left to me by my deceased father and they also included my name. We had the will probated and began the task of dispersing his assets. The late part of - 2016 we took all needed paper work including a death certificate to our local branch and were told we would receive the the money in a few weeks.The - part of - when we had n't received a check we returned to our local branch only to be told that our paper work was lost in a flood so we began the process again and told that a check would be mailed on the - day of -. - -... |
BB&T Financial Bank account or service account opening, closing, or management January 11, 2017 - My father died -/-/- leaving his checking account to me and my - siblings by designating us as equal beneficiaries using a Pay On Death instruction. We all live in different states. It has been a nightmare dealing with this bank. Today, my sister, the executor for my father 's estate, went to the - NC branch to close the account. She had in her possession a certified death certificate. The bank issued a cashier 's check to her in all - of our names. THE CHECK IS USELESS!!! We live in - different states, ca n't get together to sign this useless check so that it can be cashed an... |
BB&T Financial Bank account or service using a debit or atm card January 10, 2017 - I have attached a complete description of my problem with BB & T. Although this issue has finally been resolved ( after 3 months ), I am sending this to point out that we should not have been put through this strictly because of incompetence and lack of interest on the part of BB & T personnel. Why did I have to deal with the - department and - separate bank branches in order to finally find - person who cared and was willing to help? It was a very poor customer experience. I wonder how many other fraud victims at BB & T go through similar experiences? Was our experience the norm, whe... |