BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Account opening, closing, or management Georgia

I use BB & T for a supplemental checking account. The auto deposits from multiple companies I wrote insurance products for caused me keep the account open. I have about - transactions on the account per month. An annual review and reconciliation of the account works for me. When I infrequently looked at my statements I would note - charges for $7.00 per month. These charges are for interfacing with - software. However I do not need or use - to keep up with the minimal accounting requirements of this account. Everytime I noted the charges I would go to a branch to complain and they would refund only a few months worth of charges. In -/-/2016, I spent an hour with BB & T on the phone, flagging my account to never get charged for - again. I never authorized these charges and have never downloaded anything from the bank to -. I have paid hundreds of dollars in - fees for nothing in return. In -/-/- I discovered that I had been charged monthly since -/-/2016 when the account was changed by BB & T. I complained on-line and BB & T sent me a letter telling me I had logged into their system and gave two times where they said I had logged in. One time was when I was in church and the other was when I was at work. - and BB & T were not, could not, have been accessed by me at these times. Nevertheless, the bank used these false log-in times as justification for not refunding the fees. I am in the process of fighting the denial. The BB & T employee who wrote me did not supply a direct dial or email and I have invested time telling my story and having more investigation only to be told the letter writing employee was the only one who could help me. I have to call again on the next business day as the employee is out of the office.