BB&T Financial Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

BB&T Financial Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Illinois

THE ECONOMIC TURN DOWN DROPPED OUR PROPERTYS VALUE BY OVER - %. WE ARE UPSIDE DOWN. OUR LOAN WAS BOOK AT - % AS A - DUE TO OUR FINANCIAL STRENGTH. WE HAVE NEVER PAID ANYONE LATE, NEVER. BB & T HAS BEEN CONTACTED SEVERAL TIMES ASKING FOR A LOAN MODIFICATION. WE DO NOT QUALIFY AS WE PAY ON TIME. BB & T WAS ASKED WHAT PROGRAM THEY HAD TO HELP PEOPLE IN OUR POSITION - YEARS AGO. WE WERE TOLD SOMETHING WAS IN THE WORKS BUT NO PROGRAM HAS BEEN ANNOUNCED. A SECOND MORTGAGE COMPLICATES THE ISSUE AS - WILL ONLY SUBORDINATE IF THE NUMBERS WORK AND OURS DO NOT.

BB&T Financial customer in Illinois
Feb 22, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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