BB&T Financial Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

BB&T Financial Consumer Loan department,

Vehicle loan Taking out the loan or lease Georgia

My - credit report shows an unauthorized credit inquiry from BB & T Financial Services on -/-/2016. I did not authorize this inquiry. During this time, I visited - who assured me my credit file would only be viewed -. However, this was not the case. I understand that my credit file should n't be accessed without my authorization. I contacted -, but was unsuccessful obtaining a resolution. I have an extended fraud alert in place requesting I be contacted via phone for verification prior to accessing my credit file. This did not occur ; therefore, the removal of this inquiry is requested. In additional, I contacted each lender requesting removal, but my request was refused.

BB&T Financial customer in Georgia
Apr 13, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints11/20123/20135/20136/201312/20131/20142/20143/20145/20147/20148/20149/201410/201411/20144/20155/20157/20158/201512/20154/20165/20167/20169/201610/201612/20162/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialTaking out the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease2.4%81.9%5.5%6.7%0.3%1.1%1.4%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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