BB&T Financial Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BB&T Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Wisconsin

I have a vehicle loan thru -. Being laid off from job, I was told that they do not refinance and i would have to find a finance company that will refinance. but due to the high interest, i owe $13000.00 over the blue book value of the car and still not employed no one will finance the car. - were nice to give me a deferment in - till -. However, since -, I have called, left several messages and talk to representatives to be told I would be called back regarding the surrendering my vehicle process. I dont know what to do, can you help?

BB&T Financial customer in Wisconsin
Feb 28, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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How BB&T Financial handles Managing the loan or lease complaints

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints4/20125/20127/20128/20122/20134/20135/20136/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialManaging the loan or lease96.3%1.5%0.7%0.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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