BB&T Financial Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

BB&T Financial Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New York

I can not begin to tell how frustrated I am. For the last 3 years I have been affected by health issues related to multiple back conditions. These conditions impacted my ability to continue to earn a living.. My family and my performance suffered. - I was diagnosed with - .I tried to avoid - to no success. I began to default in my mortgage when the condition preventing me from - etc.. -/-/- I had no other choice then to have the -. I was out of work I spend four months recovering. I return to work -/-/-. Shortly after I was laid off.. I immediately continue to panic and provided a request for a loan modification from BB & T. -/-/- I receive correspondence that they are unable to continue with a loan assistant option based on evaluation performed in accordance with my loan investor/insurer guidelines FHA/-. This is my primary residence. We want to keep my home. I defaulted due to circumstances beyond my control. Understand that I would have not have gotten to this point If I had not experienced the medical hardship. These were circumstances beyond my control. I am now able to make payments on my mortgage. I am requesting my file be reviewed. I am providing a full financial package again with all updated documents. Thank you

BB&T Financial customer in New York
Jan 19, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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