BB&T Financial Bank Account Or Service Complaint

Savings account Deposits and withdrawals

BB&T Financial Bank account or service department,

Savings account Deposits and withdrawals Florida

Upon review of my savings account, I do see that the $190.00 that was found to have been deposited in someone else 's account was correctly deposited into my savings account on -/-/2017 as BBT indicated in their response to a recent complaint ; however, they failed to reimburse me for a late fee in the amount of $9.00 that was assessed on the loan account on -/-/2017. I paid that fee from savings on -/-/2017 so that additional fees would not be assessed on the loan while BBT researched the missing deposit. That late fee would not have been assessed had the deposit been credited to my account when received in -/-/-. I would like BBT to credit my saving account immediately in the amount of $9.00, the late fee assessed on my loan.

BB&T Financial customer in Florida
Apr 04, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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