BB&T Financial Complaint

BB&T Financial Bank account or service department,

Checking account Account opening, closing, or management South Carolina

I am writing to complain about a recent expierence with my bank Branch Banking and Trust Company. I have had an account with them since -/-/-. On Tuesday -/-/- I went to my local branch at -, SC, - phone -. I talked to a Branch Team Member -. I requested that my current checking account be closed and I opened a new one. I gave her a list of items I wanted paid and left just enough money in the account so those Items would clear. Also a month earlier I opted out of over draft and ach/ech protection and instructed her not to pay any other items presented, pretty clear cut instructions and she said she under stood. I also deposited $20.00 in my new account the next day my wife came in to put her name on the account and deposit $300.00 she was told an item that was not on the list was paid and that she owed $10.00 more dollars.I contacted - and she politely told me that they could not close my account until all the Items cleared. I asked if I could talk to her supervisor she gave me a phone # where

how much I needed to deposit to close my account for good so no more transactions would be processed she said $620.00 I deposited over $800.00 and thought the matter had been taken care of for good. Today I went online and found they processed another item out of my old account and charged me a $72.00 overdraft fee. I called to talk to - and she would not take my call i explained my story to a teller she told me my account would be closed tonight and I would have a positive balance of about $60.00 on Wensday -/-/-.At the least this is the worst example of customer service I have ever seen. However I think they may even be in violation of some consumer protection laws for one I was opted out of over draf protect but still charged over $300.00 in over drat fees to cover items that did not even amount to that much. When I politely asked for a refund I was refused, Your assistance in this matter would be greatly appreciated my contact info is - - SC -. Phone - - -, and E- Mail - Regards -