BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Maryland

We have - Business accounts with BB & T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called -. It was a -. My first call after the police was to BB & T. The fraud people were understanding as I was very shakey and upset. I authorized the closing of - of the - accounts but did NOT authorize the closing of the operating account as I had to get to - ASAP to say good bye to my Father who is in -. I already had planr, car and hotel reservations made and would need the debit card when I arrived in -. The - happened on Saturday night of a 3 day weekend and the banks were closed today being Monday. The fraud people were explained that I would have to go in person to the bank to get a new card and since the local branches did n't open until - and I had to be at the airport by - I was given the address and phone number of the branch closest to the - airport. It was agreed that


spent the entire day trying to get BB & T to unlock the account. This morning at - I waas told by customer service that he would have to investigate before opening the account but that he would call me no later than -. When he did n't call I tried to call again to discover that he had left for the day. around - I reached someone named - who said he was a supervisor in customer service and that it was his decision not to release the account and that he had notified the fraud department of his decision. He then disconnected the call. In a -, I called the Fraud people back and explained that after multiple calls, always getting different people, being on hold until the call disconnected I was getting desperate. IN the meantime I found out that my Father was worse. I considered delaying the trip one day but without the card I ca n't change the reservations and now realized that if I did n't get there tomorrow afternoon I might not see him alive. The fraud people said their hands were tied. - stayed over an hour after she was due to go home trying to get someone to release the account without succeeding. We are - and this is a Business account. We do n't use credit and have no other cards. We have only the money in our pockets. I have no way to get to the branch in - without a car. It is beyond belief that the bank has no one on call with the authority to handle this kind of emergency. I feel like first I was victimized by the - but even worse now I am being victimized bt the bank I trusted. Whose side are they on?