BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals Georgia

After a death in the family we found IRA 's that were left to me by my deceased father and they also included my name. We had the will probated and began the task of dispersing his assets. The late part of - 2016 we took all needed paper work including a death certificate to our local branch and were told we would receive the the money in a few weeks.The - part of - when we had n't received a check we returned to our local branch only to be told that our paper work was lost in a flood so we began the process again and told that a check would be mailed on the - day of -. - - no check has been received so we return to our local branch and told that due to the recent holidays and snow that its just taking a little longer. Upon further questioning we find out that they are now missing a death certificate which is supposedly lost in this flood and not located from the 2nd submission so we provide it immediately and now are told that a check will go out Friday - -.