Review and analysis of 6 consumer complaints against Ally Financial Inc.
Out of the 6 consumer complaints against Ally Financial Inc. Money Transfers, 0% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Other transaction issues | 3 |
| Other service issues | 1 |
| Money was not available when promised | 1 |
| Incorrect/missing disclosures or info | 1 |
ALLY FINANCIAL INC. false statements or representation attempted to collect wrong amount August 9, 2017 - I have written multiple letter to ALLY about their accounting practices on my account. On -/-/- Ally Sent me a final bill which made no sense in accounting My car was sold in auction with a SURPLUS of - over the RESIDUAL BALANCE. ALLY did not give me any documentation of proof of the sale or sale amount. Ally also took at the profits and then still charged me for payments on the account when I did not have the car. They added fake fees and refuse to adjust this account. They have been reporting this account as owing -. I do not owe this amount The Payment history shows me owing a ba... |
ALLY FINANCIAL INC. problems when you are unable to pay April 21, 2017 - Purchased a - - - . Went through a divorce. I could n't pay thet the amount of - a month on - income. They repo the vehicle, sold it a a auction ( which they sold it for way less than what we owed. Now, Ally financial recovery asset wants me to pay - . What a joke.... |
Ally Financial Inc. managing the loan or lease April 11, 2017 - Auto loan for a -, Account Number - that was a total loss on -/-/-. There is a GAP insurance problem I have been unable to resolve with Ally Financial. The car was purchased on -/-/-. I am the buyer on the 72 month auto loan and my son - is the co-buyer. Ally claims that GAP insurance does not cover losses if the loan is extended. I never extended the loan, but Ally extended it 5 times, despite me sending them written notification not to extend the loan. Ally claims that the co-buyer can extend the loan without the buyers permission. I dispute that because my written contrac... |
Ally Financial Inc. making/receiving payments, sending money March 18, 2017 - After conducting further research, in an effort to find out why ally bank/auto has been so adamant in trying to refute my Promissory Note, that is obviously, and clearly legal tender with paying off a debt with banks ; I discovered that fraud and a breach of agreement was committed by ally bank. After our contract was assigned to ally bank, through - ; ally bank opened up a transaction account ( s ) in I and my wife 's name, from a Promissory Note that we signed, that became an asset for them, that they monetized, for creating the funds, for what they call a loan, that was really an exchang... |
Ally Financial Inc. shopping for a loan or lease March 1, 2017 - This company made inquiries to my credit report. I did not authorized the dealership to contact this company for credit approval. in many cases the dealership was told in writing not to do so. These companies were sent letters disputing the inquiries and told me to contact dealer. I disputed with credit reporting company and they told me to contact the credit company who requested my credit report. Either way this company should not have pulled my credit report and have over - inquires on all - credit reports. I want their inquires removed.... |
Ally Financial Inc. problems caused by my funds being low February 27, 2017 - I deposited a check for $1400.00 into my account on -/-/-. Due to my account going negative back in -/-/- they are placing a 5 day hold on any check deposited into my account until -/-/-. When I paid my mortgage, the funds were not to pull from my account until -/-/-, however due to a typo, the funds withdrew on -/-/- causing my account to go negative again. By Ally having the additional hold on the check that I deposited, it is causing me an additional hardship and exra fees.... |
Ally Financial Inc. problems when you are unable to pay February 15, 2017 - ALLY AUTO illegally repossessed my car after entering into a verbal agreement ( superceding the written contract ) not do so. I performed as agreed. ALLY fraudulently entered into the contract with full knowledge they had no intention of honoring it.. Additionally, ALLY through its deception refuses to acknowledge $1800.00 paid to them via - ( per their direction ), illegally inflating their financial records. - - the CEO being aware of the situation, he assigned my " issue '' to the 'Executive Customer Service Team '. ALLY has used 15 days so far, failed to return the vehicle, cor... |
Ally Financial Inc. problems when you are unable to pay February 10, 2017 - I had a car repossessed on or about -/-/-. The auto loan and title belonged to Ally Financial Bank. -/-/-, I requested from Ally Financial Bank a copy of the " Notice of Intent To Sell Motor Vehicle '' AND the Receipt of Sale by Auction. They told me to call the " Recovery Team '' which I did and they had no idea what I was talking about because Ally Financial Bank owned the Auto Title ( Pink Slip ), the Recovery Dept does not hold Auction Sale Receipts, and that auto loan dept. should have given me the Auction Bill of Sale copy upon my request. A second phone call to Ally telling th... |
Ally Financial Inc. problems when you are unable to pay February 10, 2017 - We purchased a vehicle in -/-/-. The financing was done through Ally Financial. i was - in the - until -/-/-. In -/-/- we moved back to -. We updated Ally numerous times with our new address and phone numbers. In - Ally repossessed the vehicle from our current address in - but continued to send letters to -. Because of that we never got any notification of anything. Once Ally sold the car, we never got a notice of deficiency. Now Ally has us in collections which should be illegal because we never had a chance to rectify the situation or even were aware of what ... |
Ally Financial Inc. managing the loan or lease February 10, 2017 - Hello, I had a Vehicle loan with Ally Financial from - until -. In -, I was suppose to receive a monetary check from them because of a discrimination lawsuit against them. I have contacted them multiple times because I have not received my check. I am in need of assistance to get them to send me my check.... |
Ally Financial Inc. managing the loan or lease January 27, 2017 - On -/-/- I scheduled a payment online to Ally Bank. I had done one payment for - and then scheduled another payment for - at the same time because I was going to distribute the payment over - different accounts. I went back in and edited the payment back to my original account after receiving my - bonus. I tried logging on -/-/- to check and make sure everything worked out and could not log into my account because Ally was updating their website and no one could access their account online nor were any representatives available from -/-/- through -/-/- because o... |
Ally Financial Inc. managing the loan or lease January 25, 2017 - NEVER RECEIVED MY CHECK REFERENCE ID - CHECK NO. - AMOUNT $550.00 FROM : ALLY AUTO FINANCE SETTLEMENT... |
Ally Financial Inc. problems when you are unable to pay January 25, 2017 - E-EMPT PROPERTY ( AUTOMOBILE ) WAS INADVERTANTLY INCLUDED IN DISCHARGE OF CHAPTER - BANKRUPTCY ON - - 2015. THE AUTO LOAN WAS PAID CURRENT UP UNTIL THE DATE OF FILING THE BANKRUPTCY FOR REASONS UNRELATED TO THE AUTO LOAN. UPON DISCOVERING THE AUTO LOAN WAS DISCHARGED IN ERROR, I CONTACTED ALLY FOR RESOLUTION AND WAS KINDLY REQUESTED TO SURRENDER THE VEHICLE AS PART OF THE BANKRUPTCY REQUIREMENTS. I SURRENDERED THE VEHICLE AS REQUESTED. RECENTLY I HAVE DISCOVERED A CONTINUED INACCURACY OF INFORMATION ON ALL THREE OF THE MAJOR CREDIT REPORTING AGENCIES FROM ALLY FINANCIAL WITH REGARD TO... |
Ally Financial Inc. managing the loan or lease January 24, 2017 - I had to file Bankrupcy and though the - Ally Finical continued collection ativity. After my discharge and having reaffirmed the debt I arranged a payment arrangement to catch up on my past due and remain current. I received a " final demand ; letter '' despite my payment arrangement and I am being threatened with repossession despite thAlly agreeing to the payment arrangement being made and the Bankrupcy and collectiions person telling me that as long as I held to the arrangement this would not happen.... |
Ally Financial Inc. shopping for a loan or lease January 21, 2017 - Hello I got this check in the mail for auto finance and I have been trying to cash it and the banks nor any store can read it. And I have been emailing a - - about this situation the guy who wrote the check for me and I 'm just confused as to why it 's not going through... |
Ally Financial Inc. managing the loan or lease January 20, 2017 - In regards to my closed, paid in full Ally Financial LEASE account. I contacted this company several times regarding an error that was placed on my credit reports. Initially, Ally Financial was reporting this account derogatory information on a account that was in excellent standings. When they corrected the retail account they inaccurately added information on my lease account. I contacted Ally and informed them of their error. This time they removed the lease account from credit report. Note : Ally removed the account not the credit bureaus. A - months later the negative account was added... |
Ally Financial Inc. problems when you are unable to pay January 20, 2017 - Where do i start. I called ally spoke to - people before actually speaking to a rude supervisor- After asking - - is her employee number she claimed to be a supervisor- When i asked her why her employees put me on a hold for more than 15 mins after advising me they will be back in 1 minute. They are already violating. I will be placing a compliant to the cfpb for poor collection practices. I was on the phone for over 1 hour. One person in the company is saying i am past due on my account. They transfer me to collections i wait another 10 mins i speak with the collections representativ... |
Ally Financial Inc. managing the loan or lease January 18, 2017 - I returned my leased -. - to the dealer 1 day before the lease expired. The car was in perfect condition inside and out with only - miles. It received a minor fender bender ( dent ) in the left rear fender which I had repaired. It was a excellent repair job and the only repair on the car. Several days after I returned it I received a bill from Ally Financial ( the lessor ) for a charge of $580.00 for excessive wear. They claimed I owed ; $120.00 for previous repair, front bumper previous repair $140.00, right fender dented $160.00, and fender left $110.00 grind M?. All of th... |
Ally Financial Inc. managing the loan or lease January 17, 2017 - My name - - - I bought a car through Ally Financial Inc. Four years later on - -, 2017, I payed it off. As of today - - I did not received my tittle by mail as stated in the purchase contract, to realize what was happening with my tittle I called to find out that my tittle was sent to a wrong address and now is lost.... |
Ally Financial Inc. managing the loan or lease January 17, 2017 - I returned a vehicle at the end of a lease agreement. The finance company is now claiming excessive wear of all - tires, and they are now billing me for the cost of - new tires. I dispute the objectiveness of their appraiser and the accuracy of the measurements. The tires were within reasonable wear, and I do n't owe them the cost of replacing the tires.... |
Ally Financial Inc. deposits and withdrawals January 16, 2017 - I opened an account with Ally bank. I made an initial deposit of -. I established my online access. After less that a day, my account was locked for security reasons. After - days of calling and talking to different people, I was informed my aunt needed to send a copy of my ID, SS card and a utility bill to an address that started with fraud. I never have been able to get an answer from anyone. No one has ever contacted me at all regarding this account. I have called the person who requested my informant no less that - times and he refuses to call me back. I asked to get my money back... |
Ally Financial Inc. using a debit or atm card January 13, 2017 - I have recently become a victim of fraud after having lost my wallet on -/-/2017 due to multiple unauthorized atm withdrawals that took place on my interest checking account. I have initiated disputes for the 2 unauthorized atm withdrawals through Ally Bank which comes to a total of $800.00. I have also submitted a fraud affidavit through the FTC which was attached to my disputes in support of the theft. I have reported my debit cards lost and requested new replacement debit cards. I have been told the investigation will be concluded within 10 days from -/-/2017. The loss of my wallet al... |
Ally Financial Inc. shopping for a loan or lease January 12, 2017 - ALLY - RAN MY - CREDIT 9 TIMES IN 1 YEARS 8 TIMES WITHOUT WRITTEN APPROVAL IN VIOLATION OF FCRA.... |
Ally Financial Inc. managing the loan or lease January 12, 2017 - I finance a car thru Ally Financial on an 8.44 % rate. However, after reviewing my payments and total I believe they 're taking advantage of me and applying all payment to finance charge. I 've spoke to the rep and she has state they forecast charges therefore I must pay that interest. I was never late on this loan always paid as agreed however for 2016 I paid more in finance charge than what was applied to principal. Now I understand a high interest rate most payment would be applied to interest however on an 8.44 % rate my I should n't have paid more in finance charges than towards my princi... |
Ally Financial Inc. incorrect information on credit report account status January 11, 2017 - I 've asked this company several times to remove themselves from my Credit Report. Please have them removed from my Credit Report as they 've been leaching on it since -/-/2014!!!... |
Ally Financial Inc. managing the loan or lease January 10, 2017 - I do not even have an account with Ally Financial, however the constantly called my cell phone looking for someone by a different name whom I do not know. After being told numerous times they have the wrong number they continued to call and harass me at all times of day. Even told me I was lying to them. Sometimes I would receive - calls from them at the same time. I attempted to contact corporate offices and was told I would receive a call from someone in a couple days approx - month later, I received a call from a blocked number being allied at - in the morning which is illegal, sta... |
Ally Financial Inc. credit monitoring or identity protection receiving unwanted marketing/advertising January 9, 2017 - I am attemtpting to dispute a hard inquiry that I did not authorized on -/-/-. ALLY FINAN I -/-/- -/-/- - - - - - - ALLY FINANCIAL, INC - - - -, MN - - I researched this company and it states that it is in reference to an auto loan in which I have not need for at all and currently am not looking for any auto loans. It is old that it popped up a day after logging into - -.... |
Ally Financial Inc. managing the loan or lease January 8, 2017 - This company is not being honest with me and is not posting my payments and them they charge me late fees. On - -, 2017 I made a payment of $250.00 and - - -, I was planning to make a payment of $250.00 again. I went to see my acc and they are charging me dishonest late payments and they are not posting my payments on time. I have evidence that - does send my payments on time I when I get pay. My payments are devided in half due to the fact that I get pay twice a month. Now they are charging me late fees when my payments are due every - of the month.... |
Ally Financial Inc. deposits and withdrawals January 8, 2017 - I MAKE A PURCHASE, WITH MY DEBIT CARD, I NEVER GET THE SERVICE, I PAY FOR, I FILE A DISPUTE WITH ALLY BANK, THE OPEN THE THE CLAIM, THE SEND A NOTICE TO - - REFUND THE MONEY TO ALLY BANK, ALLY BANK NOW REFUSE TO CREDITE MY ACCOUNT.... |
Ally Financial Inc. incorrect information on credit report information is not mine January 6, 2017 - Unauthorized inquiry and/or unknown company... |
Ally Financial Inc. account opening, closing, or management January 5, 2017 - Ally Bank currently has - Raise Your Rate CD products - a - CD that allows you to raise your rate once during the life of the product and a - CD that allows you to raise the - twice during the life of the product. Currently, the initial rates for the - and - -yr are - and -, respectively. The reason consumers went into these products was so they did n't get stuck when interest rates started to rise - just as the product was marketed by Ally. Now that interest rates have started to increase neither of these rates has budged. Ally is not being competitive with these rates... |
Ally Financial Inc. making/receiving payments, sending money January 3, 2017 - I arranged for a transfer of money from my Ally checking account into my father-in-law 's checking account on -/-/2016 and have a printed confirmation of the transaction. The transaction was arranged for through the " pay people '' application on the Ally on line web site. The transfer did not take place and despite numerous inquiries to Ally Bank I have been unable to ascertain A : the status of the transfer, B : the reason for the failure for the transfer, C : how to re-enable the transfer, or D : any information on how to contact anyone to resolve the problem.... |
Ally Financial Inc. managing the loan or lease December 29, 2016 - My wife and I have had an auto loan with ALLY Financial for almost 3 years. I pay this loan payment of $1100.00 through - Bill Pay. One time in the past I sent an extra $1000.00 and ALLY applied it to future payments instead of the principal. When I called them about this they told me I had to send in the payment stub or call them to have to payment applied to the principal amount owed. In -/-/- I sent the payment stub with a check for $3100.00 and indicated on the payment stub and the check to apply $2000.00 to the principal. I just received my next bill and the due date is -... |
Ally Financial Inc. deposits and withdrawals December 29, 2016 - I called to put a simple travel notice on my account and ended up being placed on hold - different times and ultimately having my account locked when I leave for vacation tonight. Ally will not transfer or release any funds until their fraud team calls me back in - hours- which I wo n't be able to accept as I will be abroad- took - mins to offer this service to ensure I can get access to my own money. Ally abused it 's power to hold my money and inflicted great personal harm on me with this delay and lack of access to my funds.... |
Ally Financial Inc. managing the loan or lease December 29, 2016 - Ally Auto has reported a - day late payment for the -/-/2016 payment. The payment was made online -/-/2016 on the -/-/- day. I have asked Ally to review and correct and had no response. Below is the online confirmation of the payment made -/-/2016 : print View details : Make a Payment Account Account Number Login Date/Time Requested By Transaction Date/Time ( ET ) - - -/-/2016, - am thomasgirard -/-/2016, - am Note : Transaction Date/Time shown is Eastern Time Zone Payment Confirmation Number : - Payment Type : online Total Amount Paid : $370.00 Payment D... |
Ally Financial Inc. account opening, closing, or management December 28, 2016 - I set up a new bank account with Ally Bank on -/-/2016. On -/-/-, they authorized my old bank account at - to transfer all of my funds into my new account with Ally, and did so. On -/-/-, I tried to log in and access my new account and was told that my account was locked, and that I should contact the fraud department. After calling Ally 's fraud department, I was told that my account would remain locked until I provided them with three more pieces of identification, including a Utility Bill with my name and current address, the front and back of my driver 's license, and the ... |
Ally Financial Inc. managing the loan or lease December 28, 2016 - Ally Financials need to spelled my name right. Which is - Also, I have been send a reminder notice of payment when I still have until - to pay my bill. I personally call at the beginning of the loan and request for my due date to be move from the - of every month to the - of every month. I get paid on a Bi-Weekly basis and the payment is set automaticly for it to go on -/-/2016 and a payment of $300.00 has been set. I do not understand why this company is harrassing me so much when I have always paid like this. I do n't understand why they are charging me so many late fees when... |
Ally Financial Inc. managing the loan or lease December 28, 2016 - I keep receiving late charges on my auto loan monthly even if I send in an amount over what is owed on the loan. $6.00 is being charged every month and I get a separate statement for late charges and one for my regular payment. The company is Ally Financial. Here 's an example- My monthly payment due is $300.00. Statement total was $390.00 which included a $66.00 past due total and a $24.00 late fee. I paid a total of $500.00 which should have covered everything. $430.00 was applied to unpaid balance and $68.00 was applied to finance charge. No money was applied to the late cha... |
Ally Financial Inc. problems when you are unable to pay December 27, 2016 - My wife and I purchased a - - in - - with Ally Financial holding the lien. We recently experienced severe issues with the car and it is not longer safe to drive. We can not afford to make repairs or payments on the car and - - or - we said to just take the car from the dealership and to we letting them repo the car. We gave all the contact information over. Since that time we have gotten calls everyday demanding we speak to them and they are denying any record of our call about the voluntary repo. In addition we had tried to adjust the terms of the loan on multiple occas... |
Ally Financial Inc. communication tactics frequent or repeated calls December 24, 2016 - Ally Auto Financial. My name is - and I have a loan with this bank since the spring of 2014. I have paid my car without no late payments and recently they have elevated my interest rate when I sign up for a fix rate loan. I remember the original contrac stated that my amount was about $360.00 and I always paid $400.00 or more. I have ask them for the original contract and they keep on calling me. Just now on xmas eve calling me. I remember changing my payment date to every 30 of every month and I recently send a payment of $260.00 and when I get pay this friday I will send a second pa... |
Ally Financial Inc. managing the loan or lease December 24, 2016 - The bank listed in this report continiously calls my parents landline telephone number. My parents landline has NEVER been given to this bank nor has it ever been authorized for them to call.... |
Ally Financial Inc. problems when you are unable to pay December 23, 2016 - We had a loan with Ally. While my husband was - - military and - Ally illegally repossessed our vehicle without trying to assist us with making payments. They violated federal laws that protect service members while -.... |
Ally Financial Inc. managing the loan or lease December 23, 2016 - Ally Financial is claiming my mother and I owe a debt with their company but I have requested in writing and verbally to them to send a debt validation, to be able to validate the debt.According to the Fair Debt Collection Practices Act, I am allowed as the consumer to ask for a audit certification of debt entry which they already have refused me. I have spoken to a lot of people in their company, and now they are giving me the run around and when I requested this information they illegally put the car into repossession. The car has not been repossessed at this time, but they are threaten to t... |
Ally Financial Inc. shopping for a loan or lease December 23, 2016 - I have - hard hit inquiries on my - Credit report by Ally Financial that I do n't recall requesting credit from them.... |
Ally Financial Inc. managing the loan or lease December 21, 2016 - - - - email -- I am writing to these person to get my mother 's check from the settlement with Ally. She was promised - in a letter and no one deposited the money in her autoloan, mother sent the next payment minus the - promised and this company kept on charging her late fees every month to the point she is soooo behind. I helped her fill out a form on - or -, we have a copy and they were ( ally ) supposed to give her that money in her loan. Anyway, she is still paying an exhorbitant amount in interest more than anyone can go to pay for a car loan, this has ruin... |
Ally Financial Inc. managing the loan or lease December 21, 2016 - THIS COMPANY DOES NOT LISTEN. I HAVE SAID TO PLEASE NOT CONTACT MY FAMILY, RELATIVES, ETC. AND THEY STILL DO. THIS IS EMBARRASSING AND CONTINUES TO OCCUR.... |
Ally Financial Inc. managing the loan or lease December 21, 2016 - I financed a vehicle through Ally Financial in 2016. I made my first payment on -/-/2016 which was not due until -/-/2016. In addition to the scheduled payment I made an additional payment to be applied to principal. However, the additional payments keep getting applied to the future monthly payment instead of the principal balance. I 've called Ally and spoken to customer service and a manager. Each time I get assured that the account will be updated and that future excess payments will be applied to principal. However, this is not occurring, I have to keep calling each month to make sure... |
Ally Financial Inc. communication tactics frequent or repeated calls December 21, 2016 - Repeated calls to our home, and both cell phones from this number claiming to be ally credit ( my husbands car leasing company ) for a few days and then -/-/- they called all three numbers within seconds. Gave false information and wanted our loan and or social security number when I returned called them. When I questioned them they gave false information on who they were and I reported them to the fraud dept of Ally bank but they are harassing consumers and need to be stopped. They are calling from - and telling me their call back number is - both numbers are NOT ALLY bank numbe... |
Ally Financial Inc. problems when you are unable to pay December 16, 2016 - I have not been able to resolve an issue with Ally Financial car loan and I would like it removed as it 's reporting to the - and negatively affecting me... |
Ally Financial Inc. other transaction issues December 7, 2016 - I was paying rent via an account number. However, I inadvertently entered a routing number as the account number. The routing number and the recipients name were correct, and - bank accepted the transfer. Ally ( my bank ) states that it is up to - to return the funds, and - states that it is up to Ally to request the funds be returned.... |