Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle lease Managing the loan or lease Massachusetts

On -/-/- I scheduled a payment online to Ally Bank. I had done one payment for - and then scheduled another payment for - at the same time because I was going to distribute the payment over - different accounts. I went back in and edited the payment back to my original account after receiving my - bonus. I tried logging on -/-/- to check and make sure everything worked out and could not log into my account because Ally was updating their website and no one could access their account online nor were any representatives available from -/-/- through -/-/- because of the holiday. I finally got a representative on -/-/- who gave me a reference number - and said she saw that I did indeed make a payment. I also explained to her that Ally was reporting my payment as late and because of their error my credit protection monitoring sent me a message that my credit dropped - points. She told me to call back on - - and give the ref. number and speak with a supervisor. I called back -/-/- and was told to call back on -/-/- they were still working on my case.


works full time and - so I have been working very hard on building my credit. I saw that Ally had reported the payment I had called and resolved again as late. I put in a dispute through my free credit report agencies and uploaded the information that showed the resolving of my matter. In the mean time I had called back in hopes that I could resolve the matter with Ally and talking to a supervisor named - who I told check my payment record I was told in the notes it said I paid on time and I also printed my payment list. She was very rude and told me there was nothing she could do. I checked my payment history after speaking with her and she had gone in and changed the history to make it look like the second half of my payment was late which I consider to be fraudulent. I am attaching the history on -/-/- which reflected my on time payments made on -/-/-. I am asking that my payments be corrected to reflect the correct payment history and that my credit be restored to what it reflected after -/-/-. Thank you