Ally Financial Inc. Consumer Loan department,
Vehicle loan Managing the loan or lease Florida
Auto loan for a -, Account Number - that was a total loss on -/-/-. There is a GAP insurance problem I have been unable to resolve with Ally Financial. The car was purchased on -/-/-. I am the buyer on the 72 month auto loan and my son - is the co-buyer. Ally claims that GAP insurance does not cover losses if the loan is extended. I never extended the loan, but Ally extended it 5 times, despite me sending them written notification not to extend the loan. Ally claims that the co-buyer can extend the loan without the buyers permission. I dispute that because my written contract does not state that. Ally charged off the loan and sent my account to a collection agency. There is nothing in New York State contract law that supports Ally 's position.
Ally Financial Inc. customer in Florida
Apr 11, 2017
* Source: CFPB Complaint Database
Ally Financial Inc. response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.ally.com |
| Phone | 704-444-7824 |
| [email protected] | |
| Address | P.O. Box 380901 Bloomington MN 55438 |
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