Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Savings account Deposits and withdrawals Arkansas

I opened an account with Ally bank. I made an initial deposit of -. I established my online access. After less that a day, my account was locked for security reasons. After - days of calling and talking to different people, I was informed my aunt needed to send a copy of my ID, SS card and a utility bill to an address that started with fraud. I never have been able to get an answer from anyone. No one has ever contacted me at all regarding this account. I have called the person who requested my informant no less that - times and he refuses to call me back. I asked to get my money back and the answer was " we ca n't refund money until we know who it is going to ''. But the can take my money. I was assured the money would not be taken out of my account until this mattter was straightened out. Well it has been taken. I just would like to get my money back and wash my hands of Ally Bank