Ally Financial Inc. Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Ally Financial Inc. Bank account or service department,

Savings account Account opening, closing, or management Colorado

I set up a new bank account with Ally Bank on -/-/2016. On -/-/-, they authorized my old bank account at - to transfer all of my funds into my new account with Ally, and did so. On -/-/-, I tried to log in and access my new account and was told that my account was locked, and that I should contact the fraud department. After calling Ally 's fraud department, I was told that my account would remain locked until I provided them with three more pieces of identification, including a Utility Bill with my name and current address, the front and back of my driver 's license, and the front and back of my Social Security card. I was not given a specific reason for this request, but was instead informed that this was a routine part of the process of setting up a new account. At no point during the process of setting up the account or transferring my life savings into


I informed them that I do not currently have a copy of my Social Security card, and asked them what else they could do. They said that was necessary to set up my account, so I asked them to cancel it, at which point they asked me to just send the pictures of the utility bill and driver 's license, which I did later that day. It has now been a week and I still have not heard anything from Ally Bank, and my account is still locked, preventing me from accessing any of my money. I have called them twice, today and yesterday, and still have received no further information on why my account was locked, or what I can do to remedy the situation.

Ally Financial Inc. customer in Colorado
Dec 28, 2016

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with non-monetary relief

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
[email protected]
P.O. Box 380901
Bloomington MN 55438

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