Loan Care Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

Our mortgage loan was transferred to LoanCare in -/-/-. During that time they failed to pay our Taxes on time, in fact they paid them a year late after a penalty had all ready been added. Here we are once again in the same situation. When they finally paid the -/-/- taxes they next day they drafted our escrow account and took out the -/-/- taxes so that was on -/-/-. Here we are -/-/- and the Tax Assessor has not received payment. I have notified the company since -/-/- of this and still not able to resolve this issue, and now a penalty has been added. Our payment has gone up about $400.00 due to the fact they are not calculating the escrow correctly. I have been in contact with the Tax Assessor we live in a small town and everyone is very familiar with one another and they have not received any calls from Loancare concerning this issue. Every time we call we get the run around. It does not take 3 months to locate a missing payment and reissue a check. I do n't know what else to do I am grasping for straws. I have asked to speak with a manager and I do n't get any where all they say is that they will escalate the issue. I have yet to receive a call back from them but I continue to call them weekly.

Loan Care customer in Texas
Feb 16, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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