Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Illinois

My complaint is with Loancare, -, VA. I made my payment using - 's Auto Bill Pay, so it was an electronic funds transfer and - has verified that Loancare received my payment before the deadline of the grace period. But Loancare sat on my payment for 2 days before they posted it and they are now trying to charge me a late fee. So I called Loancare about the delinquent notice they sent because it was dated the day after - 's proof of payment date. I had to verify my identity on Loancare 's automated attendant/phone system, and it retrieved my payment information stating that my payment was processed on the -, which is the last day of the grace period so I should n't have received a late fee at all but the delinquent notice is dated the -. So I transferred to a customer support person who told me my payment was processed on the -. They ca n't even get their dates straight ; the delinquent notice, automated phone system, and customer support all have different dates. I asked to speak with a manager and they refused saying I 'd need to submit my complaint in writing. So they do n't even want to work with me on this issue - they are the worst!

Loan Care customer in Illinois
Feb 28, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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