Loan Care Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My mortgage was sold to Loan Care Servicing in -. My payment was duplicated on - -, ( my fault ) and requested a refund. After numerous faxes, emails and phone calls, by - - my payment was still not refunded. Since I 've never been late on a mortgage payment and since it was so close to my next payment due date, I requested them to recast my payment to - - payment. I was told every time that it 'll take a few days. I called on - - and spoke with a " supervisor '' and she gave me her word that the payment was going to be applied to my - - payment by - -. I called today, - and was told it will be processed by - -. I asked if the interest was going to be adjusted and also if my payment was going to backdated to - -, since they were in possession of the money. I was told in no uncertain terms, that that is not something they do. There are over 90 complaints about this company on -, all with similar complaints and clients complaining that issues were stalled just so that they can charge fees. -

Loan Care customer in Colorado
Mar 14, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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