Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

In - of -, I received an escrow reimbursement check from LoanCare because they said we had an overage in our escrow account. I called them and explained that they needed the money in my escrow account to pay my summer taxes and sent the funds back to them to deposit into my escrow account. When I received my - year end statement from LoanCare, I realized that they never paid my summer taxes from my escrow account. I called on - -, - to ask them why and they said that the issue would be resolved by - - and that someone would call me by then to let me know. When I had n't heard anything by - -, I called again. I was told that the claim was never submitted and that they would send it to their tax department and have it expedited. They said it would be resolved by - - and that someone would call me. When I did n't hear from anyone by - -, I called back again and explained my situation again. I was told they would send it to the tax department and have it expedited. I reiterated that they were the third person to tell me this and asked how I would know that it was going to get resolved. They apologized and PROMISED to call me by - - and that it WOULD be resolved by then. By - - I had n't heard anything and called back for the fourth time. I was given the same story and I then asked to speak with a supervisor. I was told that the supervisor - - would call me within the next 24-48 hours. It has now been almost three days and no one has called me. Six days ago, I requested an advocate through LoanCare 's website to help me get this issue resolved but have not heard from anyone.