Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Since we stopped receiving e-statments in - of 2015, we have reached out to -Loan Care many times via phone and via their website to update our contact information ( phone, email, mailing address ), yet our updates are continuously not applied, resulting in us not receiving important information about our payments being increased which then lead to two months of our automatic payments through our bank being insufficient, causing - reports of 30 day 's past due being put on our credit report. -Loan Care never contacted us via phone or email to inquire why mail from the property was being returned, they never updated our contact information despite our multiple phone conversations and personal information updates on the web page. Had - updated our information we would have been made aware of the payment change and the " 30 days past due '' never would have occurred. While we were " delinquent in paying the updated amount '' due to an escrow analysis, - continued inability to properly update and maintain our correct contact information prevented us from both knowing about and being able to address the payment increase. When we called in to inquire on these negative credit reportings, we not only made the proper payments, but again changed our contact information, yet we still have received no mail or emails about this mortgage. Most currently, when contacting - about our loan, they are unable to find it using either the loan number, our social security numbers, or our names and calls to Loan Care go unanswered.

Loan Care customer in California
Mar 22, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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