Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

I contacted the LoanCare customer service today regarding my Escrow refund because my account has been updated to reflect the correct information. However, I have yet to receive the Escrow refund as of today 's date, -/-/2017 The customer service representative told me that it was mailed to my address on -/-/2017 and they could not send another check until the previous one has been in circulation for 30 days. I asked her for the tracking number and she indicated that there was none. I told her that this could not be since the check was of a large amount. I requested to have someone from the Escrow Department to contact me and the customer service representative told me that they did not take phone calls. This is is not good business or customer service in my opinion. Although my account is showing that it is updated I have yet to receive my Escrow refund. This is still fraudulent business. I am asking for an immediate refund of my Escrow overage. This is the first time I have ever experienced this kind of treatment from a mortgage company and I have had - homes in my lifetime.

Loan Care customer in Texas
Mar 14, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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