Loan Care Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

We are asking for your help! My husband and I recently purchased our first home in -/-/-. Our servicing companies have changed several times but currently transferred to LoanCare LLC in -/-/2016. We made our initial -/-/- payment to Loancare, but our -/-/- payment was returned due to NSF, ( the payment took up to 5 days to clear the bank so other auto-pay transactions caused payment to be returned ). When we realized the -/-/- payment was not successful, a double payment was made by phone to the institution to cover -/-/- and -/-/- 's payment ( payment in the amount of $2300.00 which cleared the bank on -/-/- ). A few weeks later, I receive a letter stating my -/-/- 's payment is still outstanding. I contacted Loancare LLC, only to speak to several representatives that could barely provide a general account of what happened on our loan. I was inform that the NSF payment caused the issue and only one payment posted. I informed the rep, that if I made a payment to cover two payments how can a portion of the payment apply to -/-/- 's installment and -/-/- 's payment is unaccounted for? The rep

and STILL no resolve! Each time we speak to someone, we get the same story, " the cashiering department is working to resolve your request, contact us back tomorrow. '' This company is so incompetent and has no real system in place to assist customers to resolve escalated issues. We have to get out of character just to escalate the call to a supervisor ( which they never call you back )! I have read so many horrible stories about this company with the BBB as well as other consumer review sites. We as consumers are at the mercy of the lenders and have zero input on who our servicing rights are sold to. I am just saddened that we had to end up with LoanCare LLC.

Loan Care customer in Florida
Mar 29, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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