Loan Care Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I have our monthly mortgage to be set to a monthly draft on the - of the month currently through Loan Care and it was through - prior to - set for the same monthly draft date. - always sent through the payment request on the - and it would show pending on that day through our bank account, per my verbal agreement with Loancare that we set up after receiving a phone call that our mortgage had been sold after we were already two months behind on payment. I was told I would have received a letter. However, I never received a certified letter stating that and that would be the expected normal as this is a very important matter and determines my financial livelihood. Anyway our payment for Loancare went through pending as of the - this month, which was a huge problem because our payments from the company we work with do n't go through until the - and so our account overdrew and and I was n't able to cover which is why we are set up to have this drawn on the -. In addition to the other - events our mortgage payment jumped $400.00 starting on -/-/- Our property was appraised - actually in - and we were informed our taxes would go up for the following year. Well they stated in escrow that we were over our balance and have now more than doubled on the increase to cover for last year and now to move forward for this year. They are unwilling to take a cover balance for the remaining due and make our payments at least half the increase moving forward. I am looking further into the pay increase, but we were led to believe the increase would occur for - not -.

Loan Care customer in Texas
Apr 04, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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