Loan Care Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Loan Care Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New York

I recently contacted - approximately on or about -/-/- to request an affordable Home Modification Plan as a result of circumstantial medical hardship. - approved/granted me a Trial Modification Plan on or about -. Trial Modification period was for -/-/-, -/-/-, and -/-/-. Surprisingly, in the middle of the Trial Modification Process, the new Bank, LoanCare made contact with me by letter on or about -/-/- to inform me that my mortgage loan had been transferred. Confused, I contacted the bank, LoanCare with questions and concerns regarding the security of my home, Trial Modification Payments, and contract agreements I previously had with -. Upon receiving the confusing news of my loan transfer, I had already submitted -/-/- and -/-/- payment to -. I was informed by LoanCare Representative, - ( - ) on -/-/-, to submit the final Trial Modification Payment to the new financial loan servicer. The Rep. also indicated to continue submitting new monthly payments until further notice. I never received any further notices, until I received a letter dated -/-/- ; informing me that they were no longer honoring the Trial Modification agreement. And, that LoanCare would be making every attempt to foreclose if I did not

I also received an email from LoanCare Rep, - on -, citing erroneously of not finding or receiving my last and final Trial Modification payment in their system. I am very disappointed and stressfully concerned with the possibility of losing my home as a result of LoanCare 's unfair mortgage practices regarding the process of my approved trial modification plan. I feel that this large financial institution is taking advantage of an unsophisticated consumer such as myself, by engaging in unfair and/or deceptive conduct during my Trial Modification Process. I feel the cost of a mortgage is substantially more than the benefit the borrower receives from the loan. I am in need of urgent assistance from this agency to resolve this issue fairly.

Loan Care customer in New York
Mar 24, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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