Loan Care Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Michigan

My originating mortgage company ( - ) sold my load to LoanCare LLC in -/-/2017. I had already made my payment to - for -/-/-. When I was informed of the transfer, I called Loancare to make my -/-/- payment, At first, they refused to accept payment for -/-/- as they were still waiting for paperwork. Once they received the updated paperwork, i called to make the -/-/- payment, and they refused to take it, as they wanted -/-/- first. I informed them that -/-/- was made to -. And that i was paying -/-/-. I called in that payment on -/-/-, received my confirmation, and the money was withdrawn. They are now sending me threatening notices of delinquency for being 2 months behind. Loancare is a very unprofessional and uneducated company.

Loan Care customer in Michigan
Mar 17, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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