Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My mortgage servicer, Loancare, paid taxes from my escrow account twice, each for a different amount, in -/-/2016. The result was that the escrow account was overdrawn. The tax assessor 's office only has a record of Loancare making a payment once. Loancare is now charging me the difference in my escrow account on a monthly basis. The previous mortgage payment was $2000.00 and the new payment is $3400.00. I have contacted Loancare several times regarding this and they have not yet provided a correction or explanation.