Loan Care Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My mortgage servicer, Loancare, paid taxes from my escrow account twice, each for a different amount, in -/-/2016. The result was that the escrow account was overdrawn. The tax assessor 's office only has a record of Loancare making a payment once. Loancare is now charging me the difference in my escrow account on a monthly basis. The previous mortgage payment was $2000.00 and the new payment is $3400.00. I have contacted Loancare several times regarding this and they have not yet provided a correction or explanation.

Loan Care customer in Texas
Mar 27, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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How Loan Care handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints2/20124/20126/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareLoan servicing, payments, escrow account0.4%98.3%1.1%0.2%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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