Loan Care Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My home mortgage loan was sold in fall -/-/- by -. I was directed to send payment to -, which I did for the -/-/- payment. I have the cashed check copy and evidence of my account being debited. Then I was directed to send payments to LoanCare. I have sent in all payments and have not missed any months. LoanCare will not recognize this payment and sends delinquent notices, saying I am behind on my mortgage payments, which I am not. Since -/-/- to present, I have twice called LoanCare customer support to resolve this. Each time I was instructed to fax an explanation, copy of cashed check and my account debit page. I have done this twice now. When I call the customer service line, they have no information regarding any of this. I sent a letter ( copy can be faxed ) regarding this, with the above information again enclosed to LoanCare on -/-/-. I asked for the payment made to - to be acknowledged and my account to be remedied. no reply. I received another delinquent notice on -/-/-. I have made every payment every month.

Loan Care customer in California
Mar 06, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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