Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My home mortgage loan was sold in fall -/-/- by -. I was directed to send payment to -, which I did for the -/-/- payment. I have the cashed check copy and evidence of my account being debited. Then I was directed to send payments to LoanCare. I have sent in all payments and have not missed any months. LoanCare will not recognize this payment and sends delinquent notices, saying I am behind on my mortgage payments, which I am not. Since -/-/- to present, I have twice called LoanCare customer support to resolve this. Each time I was instructed to fax an explanation, copy of cashed check and my account debit page. I have done this twice now. When I call the customer service line, they have no information regarding any of this. I sent a letter ( copy can be faxed ) regarding this, with the above information again enclosed to LoanCare on -/-/-. I asked for the payment made to - to be acknowledged and my account to be remedied. no reply. I received another delinquent notice on -/-/-. I have made every payment every month.