Loan Care Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Connecticut

I have been contacting my mortgage loan company, LoanCare, since - - in order to get my house taxes adjusted to the correct amount. I have sent my loan company my correct tax information multiple times, called and emailed to follow-up on the resolution. It is - - and they have yet to resolve my issue. They do not respond to complaints sent via their website. I have now been emailing them but they are not getting back to me within the time frame they say they will resolve the matter. It has been far too long, and I need resolution so that I do not have to come out of pocket again when the tax bill arrives.

Loan Care customer in Connecticut
Mar 03, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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