Loan Care Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

I have been working on a HAFA short sale with Loan Care for over 90days and I was never able to get through to one of the processors on the file. Every time I called I was told that there was another document that was needed but no one ever called me to request that document. Immediately after I found out what was being requested I submitted it right away. Recently on Monday -/-/- the property got foreclosed on and the lender refused to try and stop the sale date.

Loan Care customer in Florida
Mar 14, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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