Loan Care Mortgage department,
FHA mortgage Loan servicing, payments, escrow account Pennsylvania
I unfortunately have my mortgage through LoanCare LLC. We bought our home in -. This company did not pay our taxes in -, and we had to call multiple times to have them pay in -. Well our - tax statement comes out and low and behold only our - taxes that were paid are in that statement. We should have a statement with both - and - taxes that were paid. I have reached out to them 4 times with this issue and no resolution. It has been " sitting '' with the tax department for the last month and a half and nothing has come of it. The customer service reps are rude and nasty and just through you around in circles.
Loan Care customer in Pennsylvania
Mar 23, 2017
* Source: CFPB Complaint Database
Loan Care response to complaint:
Closed with explanation
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