Review and analysis of over 1,013 complaints against Seterus
Seterus consumers have reported over 1,013 official complaints related to Loan modification,collection,foreclosure. Out of the 1,013 consumer complaints against Seterus, 23% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Seterus Mortgage loan modification,collection,foreclosure December 16, 2015 - We have been trying to a modification on our property for 3-4 years and still have not been settled. Started with CitiMortgage. First attempt, " denied '', income too great. They looked at previous years, not the reduced income to occur in the immediate future. Second attempt, " denied '' currant on payments, we were told we would have to get behind in payments, which we ended up doing. Third attempt, they lost paperwork and we were told we had to get currant with payments. We could not do that and they would not accept partial payment. they said all or nothing. Then it went into Forclosure an... |
Seterus Mortgage loan modification,collection,foreclosure December 12, 2015 - We have submitted the application through my servicer " Setrus Inc '' in late - and verbally offered loan modification with the same rate in - - ( Note that, we did n't received any formal offer letter by post at all ). As the monthly payment amount was not reduced, we will be continue in a hardship situation. Immediately know the news, we wrote appeal letter dated around - - asking for further review. I did made a few calls to - the status but up to date, we still have n't got any response from Setrus Inc and - -, but not much response from them. Around - -, we... |
Seterus Mortgage loan modification,collection,foreclosure December 11, 2015 - I got a divorce in -/-/-. My ex-wife and I owned - propertys ( a primary home and a weekend cabin ) In the divorce decree I kept the primary home and she got the cabin property and we each were given 45 days to have the other person 's name removed from the respective mortgage accounts. The property that kept was finance with - - - at the time and the one that she kept was finance with - -. We were upside down in the mortgage for the property that I kept and therefore refinancing was not an option ( we could n't afford to pay and make up the difference ). But - - ... |
Seterus Mortgage loan modification,collection,foreclosure December 6, 2015 - I filed a complaint previously ( - ) about serious concerns and practices of Seterus including threatening to take funds out of my bank account without authorization. The response did not address those serious matters and the author of the letter, - - - said she would send response to those issues. I never heard back from - - and was informed later she is no longer employed by Seterus. Those concerns in the original complaint have never been addressed. I applied for modification/forbearance back in - 2015 and never received any notification of the status although I called ... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - In -/-/- we were making trial modification payments with - ( $710.00 # - ). We were approved in -/-/- for the permanent mod as we only have - income. The final papers were signed notarized and sent back to -. -/-/- the loan went to a new servicer SETERUS ( # - ). Since then I have - documented calls since - trying to straighten out the modification with SETERUS, they are stating my payment is $1000.00 which was before the modification. We have faxed, emailed and uploaded the documents to them - times, out of the - calls half of the representatives ... |
Seterus Mortgage loan modification,collection,foreclosure November 29, 2015 - About 2 years ago I became -. In -/-/- I had to have a -. My wife struggled to keep up with the mortgage and did so until - 2014 when we started to fall behind. By - we were about $4000.00 behind and foreclosure was started on -. I was awarded - in - and received back pay in -. When we contacted Seterus we were told that it would cost us over $11000.00 to stop foreclosure and make everything fine. After speaking to a few attorneys we agreed to pay them. They told us that the $11000.00 would make us current including - mortgage and would cover all legal fee... |
Seterus Mortgage loan modification,collection,foreclosure November 27, 2015 - I started this process back in the beginning of this year. I was approved for a modification and trial plan back in the beginning of the year. The documents were originally sent to the wrong location so when I receive them I called and spoke to Seterus to make sure the modification trial was still valid. I spoke to a representative who assured me she had spoken to underwriting and approved the trial plan to be active. Following that conversation, I made all - of the trial plan payments as agreed and received confirmation numbers from each of the live representatives who took the respective ... |
Seterus Mortgage loan modification,collection,foreclosure November 24, 2015 - We received a notice on -/-/- from Seterus, Inc indicating we were in default and owed $3200.00 to cure the default as of -/-/-. The -/-/- letter also indicated that Seterus, Inc had filed a Notice of Intent to Foreclose. The letter indicated no legal action would be filed for 45 days from -/-/-. I notified Sererus - - - - at - and by fax at -by phone, by fax and by mail that we would be able to pay the default amount in two installments in - and -. The amount needed to cure the default as of the -/-/- notice is $3200.00. I i... |
Seterus Mortgage loan modification,collection,foreclosure November 12, 2015 - There has been no response from Seterus since -/-/- - -. to my answer concerning missing documents. I officially began this journey for a loan modification -/-/-, that is - months ago. -, -, and now Seterus have followed the same script that must have been developed by -. Lost documents, bogus loan modification offers, numerous requests for new loan modification applications ( - by Seterus in 10 months ), input of incorrect figures to produce negative NPV statements, just to name a few, the list is extensive. I have - large - ring binders with document... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - My reason for reaching out to you is in hopes that someone can possible help our situation. Our client has been paying a trial period in a timely matter to your client beginning - -. The approval required for - trial payments in which she did, and has continued to do so for 5 months now. Seterus advised us after the - payment that the file was being reviewed and that the final modification documents should be generated and set out before the end of the month ; this was in -. For 2 long ongoing months we have been trying to retain these final modification documents which we know ... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - Seterus told me if I paid an amount by a due date then my house would be out of foreclosure. I did & they kept invoicing me for " more $ ''. On three occasions ( -/-/-, -/-/-, -/-/- ) their customer service employees told me to disregard the amount on the invoice as it takes their legal team several months to balance out. They confirmed that the money was n't owed. Today I learned that they filed foreclosure on me AGAIN for those legal fees from the - foreclosure. WARNING!!!!! Seterus Customer Service Team is stearing you into foreclosure with their statements. ... |
Seterus Mortgage loan modification,collection,foreclosure November 4, 2015 - This letter was sent to mortgage company Seterus INC. Now my house is in foreclosure, and they wo n't talk to me, since loan is in my ex-husbands name. I have made every payment since being awarded the house last - -. This letter I am attaching will explain more. Seterus , Inc . -Re : Loan # ---/-/-To Whom it may concern : I am writing to request information on my home ; at property address - This is my house. It was my child hood home I inherited in - from my deceased parents. When my ex-husband and I refinanced this property with your company, we used only his... |
Seterus Mortgage loan modification,collection,foreclosure November 2, 2015 - -/-/- I did a modification with Seterus. I had the document mailed to me and it required to be signed and notarized. I took the modification document to my bank and had it notarized and mailed it back to Seterus. I then received a letter stating that my modification was denied. I called Seterus and spoke with a representative who told me everything was alright, I just had to go through the 3 payments try outs. I confirmed the amount of the payments since the documents were conflicting. One stated $1400.00 and the other $ -.The representative told me my monthly payment was $1400.00 ... |
Seterus Mortgage loan modification,collection,foreclosure October 31, 2015 - We had a home for 15 years in - -, NJ and my husband lost his job in - of -. We tried to sell the property in short sale, but - denied - separate short sale offers. We went into a backdated foreclosure in - of - and had moved out of the house at that time. - then got caught up in the robo-signing mess and our foreclosure was put on hold. In -, we were told that the - forgiveness act was expiring and we should file for bankruptcy against the house due to it still being in our name and again in active foreclosure. The home was discharged in - -. Our loan ha... |
Seterus Mortgage loan modification,collection,foreclosure October 27, 2015 - I AM A SENIOR CITIZEN AND HAVE BEEN TRYING TO SELL MY HOUSE THROUGH A SHORT SALE WITH MY LENDER, - BANK -/-/-. I HAVE HAD NUMEROUS OFFERS, APPRAISALS AND COUNTER OFFERS AND STILL CAN NOT GET MY PROPERTY SOLD. THERE IS AN OFFER THAT HAS BEEN UNDER REVIEW WITH MY LENDER SINCE LAST YEAR AND A FEW DAYS AGO I RECEIVED A MOTION FROM MY LENDER 'S ATTORNEY REQUESTING THE COURT 'S ASSISTANCE IN RESTORING THE FORECLOSURE ACTION TO THE CALENDAR. THE FILE WAS SERVICE RELEASE TO - LOAN SERVICING AND WHILE THE REVIEW PROCESS WAS STILL ONGOING, THE FILE WAS SERVICE RELEASED TO SETERUS. THE CURRENT... |
Seterus Mortgage loan modification,collection,foreclosure October 27, 2015 - Seterus has been dragging out our 'deed in lieu ' proceedings for over a year, now ( -/-/--/-/- ). it is now -/-/-. We were unable to keep up with our mortgage due to unscrupulous renters and our overwhelming medical bills. Seterus advised us that 'deed in lieu ' was the best option for us. But since then, they have repeatedly 'lost ' papers/docs and ask us to resubmit. Then, because of these suspicious or even manufactured delays, other docs expired and those had to be resubmitted. This, as far as I can remember, was all done by phone. I 'm not sure about there being a paper t... |
Seterus Mortgage loan modification,collection,foreclosure October 23, 2015 - My name is - - - ; and I will try to summarize the unfortunate set of circumstances that caused me to default on my mortgage payments. I have always worked hard to keep my financial obligations in good standing but unfortunately due to a change in my financial circumstances and the simple fact I am a - year old retired female, I have fallen behind on my mortgage payments. The husband, - -, is - years old and doing odd plumbing jobs here and there to help keep the family and monthly bills afloat. For months we have lived out of our reserves so we would n't default on our pa... |
Seterus Mortgage loan modification,collection,foreclosure October 19, 2015 - I am a widow. Seterus is preventing me to assume the mortgage loan to avoid foreclosure. - helped me file a complaint with CFPB, but CFPB said I had to file the complaint myself, case number : -. I have faxed Seterus the original deed, wedding certificate and death certificate. Seterus keeps telling me to go trhough probate. I 've been informed that under the federal code regulations and - 's guidelines, Seterus is supposed to speak to me and allow me to assume the loan. They are going to take my house and no one seems to care. I have already lost my husband, and my son, I am trying t... |
Seterus Mortgage loan modification,collection,foreclosure October 17, 2015 - Due to reduce of income I did applied for a loan modification with my mortgage provider ( Saturus Bank ) This process began on -/-/- after sending all modification requirements I received a four month Trial package on -/-/- the trial began I payed on time as the modification agreement.after completing the trial the modification approval arrive on -/-/-. I keep making my payments on time. and Contacting the lender every week. as of today the modification is not finalized due to - - is the owner of my loan and they are reviewing and eventually approve it. my lender keeps con... |
Seterus Mortgage loan modification,collection,foreclosure October 16, 2015 - My mother passed away on -/-/11 and resided in her home in - NC. I have been paying the mortgage through Seterus Inc and petitioning the bank to transfer the loan in my name as the legal heir. The bank wants me to have a court document for this financial transaction. I have retained - different attorneys who states that NC law allows realty to be transfer to heirs without legal proceedings and now the statue of limitations has expired for any required court documents.. I also sent Seterus Inc. a special warranty deed demonstrating my financial relationship to the property and home ... |
Seterus Mortgage loan modification,collection,foreclosure October 14, 2015 - Debtor filed for bankruptcy and requested referral to the - program. This program gives the borrower a chance to modify his/her mortgage loans while in -. Although the borrower submitted the complete package to Seterus, it refused to submit the borrower 's complete package to - underwriting. ... |
Seterus Mortgage loan modification,collection,foreclosure October 13, 2015 - - years ago on -/-/- I suffered -. Which resulted in a -. Only to have - of the - fail and in - - I was having -. Well I was recuperating from my -, my husband suffered a non work related - and was off work for - months. He was on short term - through his work. We fell behind in our mortgage payment. With medication cost increase to $300.00 a month out of pockets - copays increase to $1500.00 each. We were not able to get caught up on our mortgage payments even with adding extra each month to the mortgage payments to try and get caught up. In... |
Seterus Mortgage loan modification,collection,foreclosure October 8, 2015 - I am a surviving spouse of a property held in Joint Tenancy in the state of California. I am on the Trust Deed but not on the loan. I have since filed an Affidavit of death ( By Surviving Spouse ) at the - Recorders office, and title has been placed in my name solely, as allowed by California Probate Code -. Since the passing of my wife it has been difficult for me to maintain payments on the note for the last 2 and a half years on my income alone. After careful consideration, I have concluded that the best option for me at this time is to try and have the lien holder approve a short sal... |
Seterus Mortgage loan modification,collection,foreclosure October 6, 2015 - -/-/- I submitted a complaint ( Claim - ) regarding obtaining a Deed in Lieu release from Seterus. At that point, we had been attempting to obtain this release since -/-/-. Shortly after submitting our complaint to you, we received a letter fromSeterus dated -/-/- advising us that our Deed in Lieu hadbeen approved. That letter requested we submit notarized SettlementDocuments to Seterus and their Attorney within 2 weeks. We did that ... all documents were submitted and loaded into the Seterus system -/-/-. Upon receiving these documents, Seterus wasobligated to send $60... |
Seterus Mortgage loan modification,collection,foreclosure October 4, 2015 - Re : Seterus Serviing and modification Request. Seterus keeps asking for payment on a loan that was transferred to them for servicing. Representatives indicated that there was a modification in place for - $ $ but has not produced any documents to confirm payment amount. When pressed I was told of a payment and received documentation by fax for another homeowner 's property in PA with a different payment amount. I filed a modification request over two months ago with all documentation requested provided and confirmed received. The the bank keeps calling to ask if I intend to keep the proper... |
Seterus Mortgage loan modification,collection,foreclosure September 30, 2015 - I began the modification process with Seterus in - 2015. I received paperwork in - 2015 stating I could begin the trial payment process in - 2015. I made the first and second payments over the phone - - and - -. When I tried to make the final trial payment in -, a Seterus representative advised me that I had not paid the correct amount in -, that I needed to pay more in - to make up for the lower payment and I would also have to stay in the trial period one more month. I explained that I paid the same amount in - and -, she said no it was incorrect. I was ou... |
Seterus Mortgage loan modification,collection,foreclosure September 28, 2015 - My mother 's house is being foreclosed on by a company called Seterus. The problem is that they are filing the action on an old deed of trust and naming myself in the action. I am NOT on the 2007 ( current ) loan or deed. They are going to ruin my credit by naming me and I AM NOT A PARTY TO THIS FORECLOSURE AT ALL!! They have also been harassing me with several phone calls a day but leaving no messages. They are not responding to my attempts to rectify their error. I can not have my credit ruined by these bandits. They have a right to foreclose but not on an old deed with my name on it! Please... |
Seterus Mortgage loan modification,collection,foreclosure September 28, 2015 - The husband had a mortgage with Seterus, and was in a trial modification when he passed away. His surviving spouse who is on the deed, but not the note applied for an assumption modification. She has submitted all necessary documents when Seterus advised that she needed Probate documents showing she was the rightful heir and in charge of the estate. There are no assets to the husband 's estate except the home - which the wife already owns. We have tried to advise Seterus of this, but they say they will not move forward with the assumption modification until Probate documents are received. Prob... |
Seterus Mortgage loan modification,collection,foreclosure September 27, 2015 - On - -, 2015, -, a representative from Seterus in the - office, my mortgage servicer, called me and told me by phone that my current interest rate of 2.5 % was being locked in for the life of the loan. This is what I had been asking for since I informed Seterus that I would not be able to make the payments due to excessive medical expenses for myself and my wife. Myself and my wife are senior citizens on a fixed income and I had been calling and sending letters consistently for the past six plus months trying to make a payment arrangement with Seterus. After speaking with - and ... |
Seterus Mortgage loan modification,collection,foreclosure September 25, 2015 - I 'd like to file a complaint against my mortgage loan servicer Seterus , Inc . I 've tried ( twice already ) to apply for a loan modification program through the 'Keep Your Home California '' Program to no avail. Basically, they refuse to even talk to me because my late husband - -, who passed away in - 2013, was the borrower not me. They do not recognize the Living Trust document which was prepared by my husband making me the executor of the estate. I am also on the Grand Deed as a co-owner of the property. I sent a letter to the President of the company but received no reply. I am ... |
Seterus Mortgage loan modification,collection,foreclosure September 23, 2015 - I have started this process in - - and as I write this letter there has not been any resolution. My husband passed in - of -. He tried for a modification and he died before any resolution. So, I lost my job in - -, and been trying to keep up, but found it difficult and started the process - of - of modification and assumption which customer service representative stated I could apply for, and I find myself hitting the same brick walls.. In fact, today I received a letter from the mortgage company threatening to foreclose on my property ( demanding all monies due on the ... |
Seterus Mortgage loan modification,collection,foreclosure September 20, 2015 - For past 3 years, have been jerked around first from - to Seterus. We fell behind mortgage payments, had to move out of house for major repairs on first floor due to Hurricane -. - promised to do loan modification. It took forever to process, many documents. Wasted time. Papers were lost and resubmitted again and again by us. Loan mod was much too high for us. Now we are dealing with Seterus. No help there either, nothing. After - loan mods we refused the third - and the fourth and fifth -. The past amounts were nothing we could afford. Even a blind man could see that there w... |
Seterus Mortgage loan modification,collection,foreclosure September 17, 2015 - Please confirm that you and your current foreclosure retained attorneys are debt collectors in relation to their current collection activities regarding my loan. On - -, 2015 and - -, 2015, SETERUS, INC. 's, continued with the foreclosure proceeding by publishing notice of the foreclosure sale through their attorneys. SETERUS, INC. 's actions in publishing the notices of the foreclosure sale while a HAMP or other loss mitigation application was pending, is a direct violation of - and - of the Making Home Affordable Program Handbook and Regulation -, 12 C.F.R. 1024.41 ( g ). I... |
Seterus Mortgage loan modification,collection,foreclosure September 15, 2015 - I applied for a Hardship Loan with Seterus in - 2014. Seterus agreed to a loan modification which I complied with all terms and payments. I met the terms for the trial period but never received a permanent loan. Although I met the Loan modified payments they refused to correct my credit score and destroyed my credit resulting in my - going from - to -. I can no longer obtain credit for my business/family and none of my calls are returned or letters replied. I have read several complaints from - other folks that applied for hardships that experienced similar disregard to receive ... |
Seterus Mortgage loan modification,collection,foreclosure September 4, 2015 - On or about -/-/-, the borrower defaulted on his first lien mortgage loan, which loan is serviced by Seterus. Seterus commenced a foreclosure against the borrower on -/-/-. On -/-/-, the borrower and Seterus entered into a permanent loan modification under the - Standard Loan Modification program. After the borrower 's loan had been permanently modified, Seterus charged $340.00 of legal expenses to his account on -/-/-, and another $300.00 of legal expenses on -/-/-. These legal fees appeared on the borrower 's mortgage statement dated -/-/-. Seterus is bar... |
Seterus Mortgage loan modification,collection,foreclosure July 16, 2015 - I put a house up for sale - - for -. I signed a re-modifaction in - not understanding the full ramifications ofthe re-modification. The outstanding principal listed on the orgimortgage service web site and on statements listed the same amount of $180000.00, The payoff amount issued by the mortgagelisted an arrears amount of $33000.00. My final take on the saleminus normal other expenses was approx. $1000.00. I feel this is a gross\gross injustice. The servicer was Seterus inc. - purchased the home in -. I had to refiin -. ... |
Seterus Mortgage loan modification,collection,foreclosure July 16, 2015 - - - has been working with Seterus to be reviewed for alternatives to foreclosure. Upon suggestion from Seterus, - listed the property for sale as a short sale and subsequently received an offer on his property. Upon submitting the 3rd party authorization to Seterus on -/-/- and the full short sale application to Seterus on -/-/-, I was advised that Seterus is way too backed up and behind to even work on getting the borrower 's authorized third party onto the account any time soon ''. I was also advised that because Seterus is so behind, we probably wo n't even get around t... |
Seterus Mortgage loan modification,collection,foreclosure July 11, 2015 - Seterus has failed to process a modification application and is in violation of several CFPB regulations. The application was submitted on -/-/- and as of -/-/- account representatives state there is nothing they can do but escalate the issue again to the underwriting team, their supervisor, as well as the account rep supervisor. When asked to speak with supervisor on - separate occasions with - different Seterus reps : - stated on -/-/- there is nothing supervisor can do because they already escalated it, and more recently on -/-/- an account rep stated even the s... |
Seterus Mortgage loan modification,collection,foreclosure July 10, 2015 - my mother passed away four years ago. I co- signed for her home in -. I continued to pay the mortgage on her loan. I later had financial problems and was told by Seterus that i could get a modification loan. Then was told later that i did not qualifiy for a modification loan. The mortgage company then said i owed a lot of back payments. And they placed me in foreclose. Seterus did not allow me time to get the documents needed for a modification loan. When i tried to contact the lawyer that was handeling the lawsuit. i would not receive a call back. I had a letter sent to me saying withdrawa... |
Seterus Mortgage loan modification,collection,foreclosure June 29, 2015 - The payment changed and we and we did not realize. We are behind about $1000.00 or so. We were sent modification documents. We filled them out and sent all supporting documents by - about two weeks now and we have not heard anything. ... |
Seterus Mortgage loan modification,collection,foreclosure June 26, 2015 - Seterus Inc. is the service provider for my mortgage. I applied for a HAMP modification in - and was offered a streamline modification by Seterus in -. At the advice of - they told me to start the streamline offer until we hear from -. Apparently I have been approved. Since then, I have called to get answers on why their ( Seterus ) system has not updated my loan and they have hung up on me, put me on hold for long periods of time, and given the complete run-around when I ask direct questions. I was told by someone there, that the new modification was deleted by an unknown source a... |
Seterus Mortgage loan modification,collection,foreclosure June 24, 2015 - The loan modification process took entirely too long. The process should have been resolved after 3-4 months upon completion of trial payments ''. In fact, through no fault of mine, the process took 8 months, from -/-/- through -/-/-. During this time, late charges continued to accrue and late payments continued to be reported to the credit agencies. The extended length of time caused further debt and a reduction in my credit score. At no time did I request for the process to be stopped, which is what happened half way through the processing of the modification at the discretion of ... |
Seterus Mortgage loan modification,collection,foreclosure June 23, 2015 - I applied for a loan modification back in - 2015 and submitted all the required documents timely. Called back every week and spoke with Seterus and documented each call. I was told that all my documents had been submitted and are in process. The Seterus representative told us that it was passed to the processor for final approval. In - 2015 we received a letter stating that we were denied loan modification because we did not submit the requested documents timely. We called again, and was told that the letter was sent in error, and call back in 2-3 days for final approval. When we called ... |
Seterus Mortgage loan modification,collection,foreclosure June 22, 2015 - During -, I submitted a loan medication request via the HARP program to my mortgage services, Seterus Inc in order to prevent going into foreclosure. Seterus constantly sent me letters requesting the same information after I would fax the documents or mail for over - months. During - -, I told Seterus to go - because I could no longer play their document games, saying they never received my entire package. As a result of illness, car mechanical problems, and being out of work which caused decrease in my salary, I was unable to pay my mortgage from - - to - -. I sent ... |
Seterus Mortgage loan modification,collection,foreclosure June 16, 2015 - We are in the process of a short sale since - 2015, a completed short sale package was sent to Seterus & - to be processed, including all updated financials every month. I received an email from - that they can not move forward because they are waiting on the Servicer, Seterus to complete the necessary paperwork that - needs in order to Approve the Sale. I have contacted the seterus negotiator via email and have called the customer service number at Seterus and has not received a response. On -/-/2015, I contacted customer service again, and requested a manager/supervisor to ... |
Seterus Mortgage loan modification,collection,foreclosure June 10, 2015 - I divorced my husband and the deed was signed over to me. During the divorce, my home went into foreclosure. The mortgage note '' is in - our names, but the mortgage is only in my ex husbands name. The mortgage company - Seterus - Inc. - refuses to work with me for a mortgage modification, because my ex-husband refuses to cooperate and I am not on the mortgage ''. The mortgage company is trying to force me out of my home with my - kids without offering any type of mortgage solution. I am weeks away from my home being auctioned. ... |
Seterus Mortgage loan modification,collection,foreclosure June 4, 2015 - My servicer SETERUS approve me in - -, 2015 for a - months trial payments reducing my mortgage payments to $1300.00 it was supposed that my trial end on - -, 2015, and since then my mortgage will be permanent modified. Today - -, I still continue doing trial payments and anytime that I or my housing counselor contact SETERUS we received same answer that there is not news about final loan mod. Please help me. ... |
Seterus Mortgage loan modification,collection,foreclosure June 2, 2015 - I was in the middle of the loan modification with - - - when I found out that I was transferred to Seterus. I found out when my attorney called to get the status of the modification. I never received a letter from - notifying me of the servicing transfer. When I call Seterus they were extremely rude and I was told - different things. The - was that on - I spoke - and was told my trial modification payment was $1000.00 when I asked how they came up with that amount I was told from my original loan application, because they had not received any documentation from -. ... |
Seterus Mortgage loan modification,collection,foreclosure May 29, 2015 - I 'm on monthly payments under Bankruptcy Chapter - to stop the foreclosure, my Attorney try to get Loan Modification and the Bank denied all the time, which I 'm paying very high APR - since -/-/-.- on -/-/- sold the mortgage to Seterus. I would like to know if qualify about the high interest or some thing else. ... |
Seterus Mortgage loan modification,collection,foreclosure May 29, 2015 - I just received a loan modification package from Seterus Bank with a proposal trial period payment for - months in the amount of $3600.00 which is around $1700.00 over the amount i used to pay before to - - -. My payment was $1900.00. How can i afford to pay more then what i could n't pay before in the - place. I have spoken to alot of my close friends who were in the same situation as me and around the same loan amount and property size, they have received a very good loan modification of around $980.00 a month, another friend received a loan modification in the amount ... |
Seterus Mortgage loan modification,collection,foreclosure May 21, 2015 - I completed a loan modification package back in - 2015 to aid with my loan, I was approved by - California ; however, my Lender/ Servicer `` Seterus Inc. '' will not respond to any inquiry that I make nor respond to the requests that - California make to them on my behalf. Every time I call they keep telling me that they do not have any updates nor do they have the ability to find out any status update to - California. Furthermore, my servicer Seterus Inc and trustee sent me a letter showing that my home will be sold on - -, 2015. This is unfair as Keep Your Home California i... |
Seterus Mortgage loan modification,collection,foreclosure May 18, 2015 - Our mortgage was through - - -, we were having trouble making our payments, we got behind 2 months payments. - sent us packets requesting all financial information so they could help us out. They seemed very interested in helping us out and we had been in contact by phone multiple times. We became 3 months behind because of all the back and forth mailings and phone calls. At this point, we received notice from - that they had sold our mortgage to another company named SETERUS. All future calls to - have not been returned. We have only had - phone call with someone from SET... |
Seterus Mortgage loan modification,collection,foreclosure May 15, 2015 - I had medical issues and was hospitalized and while in the hospital my daughter was handling my finances. I did not realize she had not been paying the mortgage payment for three months. As soon as I found out I called my servicer Seterus and asked for a repayment plan. They refused and said I had to pay the full amount past due which I did not have. I did have the ability to enter into a repayment plan at that time though. Two months later after they said they would do a repayment plan but the amount was more than my monthly income. Since they would not do a repayment plan initially they have... |
Seterus Mortgage loan modification,collection,foreclosure May 12, 2015 - I am the personal representative of - -, who passed away in - and had a mortgage loan with Seterus ( loan number - ) that was satisfied by a short sale in 2014. I called Seterus in -/-/- to request that they mail me a copy of the - that was issued. When I did not receive it, I called again on - -, and again on - -, and again on - -. During the conversation on the -, Seturus told me that they would fax the form to my accountant, but he never received it. I need the form so that the accountant can file the final 2014 federal tax return. Since Seterus has ... |
Seterus Mortgage loan modification,collection,foreclosure April 22, 2015 - I have made my payments on time to Seterus Inc since they took over my loan from - -. I closed on the home in -/-/-. I have lost my job and now need them to fax me documentation so I can get into a state group with Georgia that helps people behind in their loans. Seterus blocked my access to print out loan documentation online because I am behind on my payments. Hence, I can not print out my tax form or current month 's statement. I have asked since -/-/- for paperwork to be faxed to me and they have not completed the process. ... |
Seterus Mortgage loan modification,collection,foreclosure April 18, 2015 - We have been unable to obtain a monthly mortgage statement from Seterus for over 2 years. We are presently in a financial hardship due to - and any assistance programs require a statement. We have contacted Seterus numerous times by phone to request a statement by mail, fax, email, Fed Ex, or whatever possible means. They state they have submitted the request, but nothing happens. They have blamed the - Postal Service, but we have lived in our home 20 years and receive plenty of mail. We have received other documents from Seterus such as tax documents or notices sent by certified mail. T... |
Seterus Mortgage loan modification,collection,foreclosure April 16, 2015 - I bought my home in - with my friend. We owned the property as joint tenants with rights of survivorship, although my friend was the only borrower on the loan. The purchase money mortgage is owned by - and serviced by Seterus. After my friend passed away in - -, I became the sole owner of the home under Georgia law. The home is my primary residence. Although I was able to pay the mortgage for awhile, I am currently unemployed and am now - months behind on the payments. In - -, - Georgia, a Hardest Hit Fund program, approved me for 24 months of Mortgage Payment Assistanc... |
Seterus Mortgage loan modification,collection,foreclosure April 15, 2015 - I have been trying to get a loan modification from Seterus and they have done nothing but give me the runaround. There have been outright lies and deception on Seterus ' part and I feel CFPB should be made aware of their deceptive, unfair, abusive and misleading mortgage servicing practices. ... |
Seterus Mortgage loan modification,collection,foreclosure April 10, 2015 - I was told by the primary party in this matter to submit papers for a Deed in Lieu and obtain a payoff from a - source. Everything was done as asked, all papers submitted along with the payoff information, before the end of - 2014. I initiated contact because I had not heard from the primary company. I have talked to at least - different people each time I 've called who all gave me different information ( additional papers that had not been received and needed to be faxed in ). I was finally told the - week of -, after communicating with the other representatives, that I would ... |
Seterus Mortgage loan modification,collection,foreclosure March 27, 2015 - Please know I greatly appreciate your assistance with this matter. This complaint is a follow up to my previous case you had been assisting me with, case # -. After more then 3 years trying to obtain a resolution, I deem your assistance was key in getting the bank to move forward with our modification. In -/-/-, they finally approved the trial loan modification.Therefore, I did not pursue it further or dispute the complaint, as I assumed it was resolved. I completed all the documents they requested and agreed to assume the loan. I started making my - of - trial payments in -/-/... |