Seterus Mortgage Complaint

Seterus Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

I was in the middle of the loan modification with - - - when I found out that I was transferred to Seterus. I found out when my attorney called to get the status of the modification. I never received a letter from - notifying me of the servicing transfer. When I call Seterus they were extremely rude and I was told - different things. The - was that on - I spoke - and was told my trial modification payment was $1000.00 when I asked how they came up with that amount I was told from my original loan application, because they had not received any documentation from -. I explained that my financial situation is very different now, and I was instructed to complete a new financial package - which I have submitted. I was also told that after the trial payments the new modification payment would go back to at least the $940.00. -. I also at this time requested a copy of the good bye letter from - and as of today I still have not received. On - I spoke with - - and explained that I could pay half the trial today and the


he did n't care what - rules where and that Seterus would not accept. He also informed me that the payment was due on - not - as stated in the in my paperwork and that they would not take my payment. Since I was not getting any where we ended the call. On - I spoke with - - who told me that he could take my payment on - for the full amount. - also stated that after the modification was completed the payment would be similiar to the trial payment. Then he said that they waiting on my documents to continue the review, and I reminded him that they were already sent, and then he changed his story and said they had the documents. He also said that the best deal was $1000.00 and they ca n't offer anything lower. How can they say that when I have n't been reviewed yet? I have lived in this home since - and would like to retain it. I spoke with - different representatives and each said something different. I need to understand what options are available and how I can retain the home.