Seterus Mortgage Complaint

Seterus Mortgage department,

Other mortgage Loan modification,collection,foreclosure Georgia

I began the modification process with Seterus in - 2015. I received paperwork in - 2015 stating I could begin the trial payment process in - 2015. I made the first and second payments over the phone - - and - -. When I tried to make the final trial payment in -, a Seterus representative advised me that I had not paid the correct amount in -, that I needed to pay more in - to make up for the lower payment and I would also have to stay in the trial period one more month. I explained that I paid the same amount in - and -, she said no it was incorrect. I was out of town, working, so I paid it. I called in - to, again, make the final payment and the representative told me my modification had been cancelled, I asked why, he checked the notes, said it was because I had made inconsistent payments, because of the - payment. I explained what happened, he checked the notes, said the previous representative was incorrect, he corrected it and gave me credit for the overrage, said he would send my information to the modification department and the would send my modification pacakage. I received a modification pacakage on -/-/15, the principle payment amount was shown as $900.00, escrow amount was shown as $380.00. I called Seterus with questions about my package, and deferral of my principle amount, and requested to talk to the person handling my modification. I was told that I had to send my request to them in writing, so I faxed a request to them on -. I received another modification package dated -/-/15 ( please see attached copies - on -/-/15, that states my principal payment is $910.00 plus the added escrow amount of $420.00, for a total of $1300.00. Which is higher than the original mortgage payment that I had before I asked for the modification. If I could not pay the original, I wo n't be able to pay this.