Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

I was told by the primary party in this matter to submit papers for a Deed in Lieu and obtain a payoff from a - source. Everything was done as asked, all papers submitted along with the payoff information, before the end of - 2014. I initiated contact because I had not heard from the primary company. I have talked to at least - different people each time I 've called who all gave me different information ( additional papers that had not been received and needed to be faxed in ). I was finally told the - week of -, after communicating with the other representatives, that I would need to re-submit all papers again because the ones I submitted had expired. How do they expire when they have them setting who knows because no one seem to know what 's going on. I was even told by - of the representatives that all of the documents had been received, and I asked what I needed to do next or what would happen next. He could only give me the name of the person in charge of the department and told me to call back - to see what


of the papers. I numbered each page and the page that they claimed they did not receive was page - of -. I was also told to call the second party again and get a payoff amount and have them fax that to them. After talking to the representative of the - party, she confirmed that she faxed the information to the - party back on - -, 2014 as I had asked her to do via the - party 's request. I seem to keep getting the run around and can never talked to - person who maybe able to keep up with what 's really happening with my account. The representatives of the - party are rude and it seems impossible for me to get this matter taken care of and closed. -. I 'm to my wits end and need some intervention, please.