Seterus Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

I am a surviving spouse of a property held in Joint Tenancy in the state of California. I am on the Trust Deed but not on the loan. I have since filed an Affidavit of death ( By Surviving Spouse ) at the - Recorders office, and title has been placed in my name solely, as allowed by California Probate Code -. Since the passing of my wife it has been difficult for me to maintain payments on the note for the last 2 and a half years on my income alone. After careful consideration, I have concluded that the best option for me at this time is to try and have the lien holder approve a short sale, instead of letting the property go to foreclosure. I am still underwater on the property approximately $80000.00 dollars, with the majority being owed to the - lien holder. I have a real estate agent and a short sale negotiator working on the file, but the Servicer of the first loan Seterus is holding up the deal saying that I am not authorized on the loan, and that I need to go to probate to get authorization from court to sign on my deceased wife 's behalf. I have consulted with an attorney and I do not have the fees requested in order to file a case. It is my understanding that the purpose of holding title in Joint Tenancy is to avoid probate. The short sale negotiator has informed me that - who is the investor on the loan has approved the short sale, but for whatever reason Seterus who is the servicer only, is denying the short sale. I currently have an accepted offer on the property and would like to proceed with the sale. Your assistance in this matter is greatly appreciated.

Seterus customer in California
Oct 08, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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