Seterus Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Seterus Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

I completed a loan modification package back in - 2015 to aid with my loan, I was approved by - California ; however, my Lender/ Servicer `` Seterus Inc. '' will not respond to any inquiry that I make nor respond to the requests that - California make to them on my behalf. Every time I call they keep telling me that they do not have any updates nor do they have the ability to find out any status update to - California. Furthermore, my servicer Seterus Inc and trustee sent me a letter showing that my home will be sold on - -, 2015. This is unfair as Keep Your Home California is able to help me but my Servicer Seterus Inc. will not respond to their inquiries to fulfill my modification and are delaying any correspondence. I feel based on their actions that they are intestinally trying to sell my home and make me homeless, I am running out of time.

Seterus customer in California
May 21, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

Consumer disputes how Seterus handled their complaint

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusLoan modification,collection,foreclosure0.1%91.0%1.0%0.9%3.8%3.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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