Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New York

Re : Seterus Serviing and modification Request. Seterus keeps asking for payment on a loan that was transferred to them for servicing. Representatives indicated that there was a modification in place for - $ $ but has not produced any documents to confirm payment amount. When pressed I was told of a payment and received documentation by fax for another homeowner 's property in PA with a different payment amount. I filed a modification request over two months ago with all documentation requested provided and confirmed received. The the bank keeps calling to ask if I intend to keep the property. Documents have been submitted which they acknowledge receiving but no modification trial has been offered. To date I have received a payment statement but no modification documents verifying this. Thank you.