Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Massachusetts

Seterus Inc. is the service provider for my mortgage. I applied for a HAMP modification in - and was offered a streamline modification by Seterus in -. At the advice of - they told me to start the streamline offer until we hear from -. Apparently I have been approved. Since then, I have called to get answers on why their ( Seterus ) system has not updated my loan and they have hung up on me, put me on hold for long periods of time, and given the complete run-around when I ask direct questions. I was told by someone there, that the new modification was deleted by an unknown source and I was out of luck and if I missed payments on the streamlined offer, I would be foreclosed on. I also asked to speak with supervisors on every occasion and was rudely told that was not going to happen.